Network Status News & Information

NBN Unplanned Service Impacting – Major Impact

Incident ID: CS1901206
Status: Current(AEST)
Impact: Major
Start: 2026-03-17 17:31:00
End:
Next Update Due: 2026-03-18 05:30:00

Description

Incident ID: CS1901206
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 18/03/2026 05:30 AEDT
Affected State/s: SA
Geographic Area/s: Williamstown
Description: Regional SLO affecting Optus Wholesale Mobile services in SA due to unplanned equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 17/03/2026 23:30 AEDT - Optus is aware of an outage affecting services due to unplanned equipment failure. Our teams are actively working to restore services as a priority. Further updates will be provided.
• This is automatically generated email, please do not reply.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Regional QLD

Incident ID: INC000021900128, INC000021904498, INC000021904532, INC000021906650, INC000021912090
Status:
Impact:
Start:
End:
Next Update Due: 2026-03-18 21:20:00

Description

Incident ID: INC000021900128, INC000021904498, INC000021904532, INC000021906650, INC000021912090
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 18/03/2026 21:20 AEDT
Affected State/s: QLD
Geographic Area/s: Wide Bay and Burnett region
Description: Regional SLO affecting NBN Fibre to the Node (FTTN), Fixed Wireless services in QLD due to flooding and commercial power outages.

Updates

• 11/03/2026 05:15 AEDT - NBN advises that flooding has damaged infrastructure and caused commercial power outages, impacting the nbn network in the Wide Bay and Burnett region. Remote troubleshooting indicates affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to resume once commercial power is restored. NBN is prioritising generator deployments and will dispatch technicians once it is safe to proceed.
• 11/03/2026 10:45 AEDT - NBN is prioritising generator deployments to parts of the nbn network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 11/03/2026 16:00 AEDT - nbn advises that there is no update since the last update.
• 11/03/2026 18:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 00:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 06:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 18:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 19:20 AEDT - NBN advises that there is no new information since the last update.
• 13/03/2026 19:00 AEDT - NBN states that the assessment of infrastructure has identified faults requiring technicians to visit affected sites and replace or repair damaged hardware.
• 14/03/2026 17:55 AEDT- Technicians are now on-site and are working to restore the affected nbn® services as a priority.
• 14/03/2026 21:00 AEDT - NBN advises that there is no new information since the last update.
• 15/03/2026 20:20 AEDT - NBN states that the Technicians are now on-site and are working to restore the affected services as a priority.
• 16/03/2026 20:00 AEDT - NBN advises that technicians remain on-site and are working to restore the affected nbn services as quickly as possible, a replacement part is required and has been ordered.
• 17/03/2026 21:20 AEDT - NBN advises that there is no new information since the last update.

NBN Unplanned Service Impacting – Minor Impact

Incident ID: CS1900830
Status: Current(AEST)
Impact: Minor
Start: 2026-03-16 22:01:00
End:
Next Update Due: 2026-03-17 07:00:00

Description

Incident ID: CS1900830
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 17/03/2026 07:00 AEDT
Affected State/s: QLD
Geographic Area/s: Middlemount
Description: Remote SLO affecting Optus Wholesale Mobile services in Middlemount, QLD due to unplanned equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 17/03/2026 01:00 AEDT - Optus is aware of an outage affecting Wholesale Mobile services. Cause: unplanned equipment failure. Optus has loss of coverage due to this outage. Our teams are actively working to restore services as a priority. Further updates will be provided.
• This is automatically generated email, please do not reply.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Regional QLD

Incident ID: INC000021901197, INC000021900025, INC000021900349, INC000021900492, INC000021901047, INC000021901048
Status:
Impact:
Start:
End:
Next Update Due: 2026-03-17 20:00:00

Description

Incident ID: INC000021901197, INC000021900025, INC000021900349, INC000021900492, INC000021901047, INC000021901048
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 17/03/2026 20:00 AEDT
Affected State/s: QLD
Geographic Area/s: Wide Bay and Burnett region
Description: Regional SLO affecting NBN Fibre to the Node (FTTN), Fixed Wireless services in QLD due to flooding and commercial power outages.

Updates

• 11/03/2026 05:15 AEDT - NBN advises that flooding has damaged infrastructure and caused commercial power outages, impacting the nbn network in the Wide Bay and Burnett region. Remote troubleshooting indicates affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to resume once commercial power is restored. NBN is prioritising generator deployments and will dispatch technicians once it is safe to proceed.
• 11/03/2026 10:45 AEDT - NBN is prioritising generator deployments to parts of the nbn network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 11/03/2026 16:00 AEDT - nbn advises that there is no update since the last update.
• 11/03/2026 18:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 00:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 06:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 18:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 19:20 AEDT - NBN advises that there is no new information since the last update.
• 13/03/2026 19:00 AEDT - NBN states that the assessment of infrastructure has identified faults requiring technicians to visit affected sites and replace or repair damaged hardware.
• 14/03/2026 17:55 AEDT- Technicians are now on-site and are working to restore the affected nbn® services as a priority.
• 14/03/2026 21:00 AEDT - NBN advises that there is no new information since the last update.
• 15/03/2026 20:20 AEDT - NBN states that the Technicians are now on-site and are working to restore the affected services as a priority.
• 16/03/2026 20:00 AEDT - NBN advises that technicians remain on-site and are working to restore the affected nbn services as quickly as possible, a replacement part is required and has been ordered.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-03-31 00:30:00
End: 2026-03-31 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 31/03/2026 12:30 AM AEDT
End Time: 31/03/2026 06:30 AM AEDT
Duration: 30 mins

Locations

• Prospect, SA
• Elizabeth, SA
• Modbury, SA
• Stirling, SA
• Greenfields Depot, SA

Updates

No updates found.