New Service Request
If you can't find a solution to your problems in our knowledgebase, you can submit a service request by selecting the appropriate support department below.
Customers can request billing and accounts support here.
Support for Domain Name registration, renewals and transfers. All Domain Name related support can be requested here.
All web hosting and internet services support questions can be requested here. Second-level support for Windows or Linux specific issues are available. Raines Hosting support staff will elevate requests to second-level support where required.
Log all support requests for NBN service issues here.
For all Sales Enquiries and Questions
This support queue is for all service requests related to Microsoft 365 subscriptions, Microsoft Cloud services and Microsoft Software via other licensing programs.
Clients can create Remote Technical Support Work Orders here. Work Orders for this section can incur service fees, please refer to http://www.raines.com.au/Rates.aspx for Pricing.
Clients can create On-Site Technical Support Work Orders here. On-Site support is a chargable service, please refer to http://www.raines.com.au/Rates.aspx for Pricing.
Website Update/Change Work Orders
Clients can create work orders related to content management and changes/updates to your website. Website management work incur service fees, please refer to http://www.raines.com.au/Rates.aspx for Pricing.
Clients can create Work Orders related to Software Products and Custom Development Work Orders here. Requests posted in this section can incur service fees, please refer to http://www.raines.com.au/Rates.aspx for Pricing.
For tracking of all product warranty and hardware calls.
Use this service department for all requests related to business voice services or general telephony.
This support queue is for all voice provisioning and number porting requests.
