New Service Request


If you can't find a solution to your problems in our knowledgebase, you can submit a service request by selecting the appropriate support department below.


 Billing and Accounts Support

Customers can request billing and accounts support here.

 Domain Names Support

Support for Domain Name registration, renewals and transfers. All Domain Name related support can be requested here.

 Online Services Support

All web hosting and internet services support questions can be requested here. Second-level support for Windows or Linux specific issues are available. Raines Hosting support staff will elevate requests to second-level support where required.

 Remote Support Assistance

Clients can create Remote Technical Support Work Orders here. Work Orders for this section can incur service fees, please refer to http://www.raines.com.au/Rates.aspx for Pricing.

 On-Site Support Assistance

Clients can create On-Site Technical Support Work Orders here. On-Site support is a chargable service, please refer to http://www.raines.com.au/Rates.aspx for Pricing.

 Website Update/Change Work Orders

Clients can create work orders related to content management and changes/updates to your website. Website management work incur service fees, please refer to http://www.raines.com.au/Rates.aspx for Pricing.

 Software Development Team

Clients can create Work Orders related to Software Products and Custom Development Work Orders here. Requests posted in this section can incur service fees, please refer to http://www.raines.com.au/Rates.aspx for Pricing.

 Office 365 Support

This support queue is for all service requests related to Office 365 subscriptions.