Network Status News & Information

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - QLD - INC000022368550

Incident ID: INC000022368550
Status:
Impact:
Start:
End:
Next Update Due: 2026-07-22 00:00:00

Description

Incident ID: INC000022368550
Severity: Regional
Expected Resolution Date/Time: 21/07/2026 23:30 AEST
Next Update Due: 22/07/2026 00:00 AEST
Affected State/s: QLD
Geographic Area/s: Mount Louisa
This incident may be impacting Emergency Call Services for NBN customers.
Description: NBN SLO due to unknown root cause affecting Fibre to the Premises services in Herbert and Lower Burdekin region of QLD.

Expected Resolution: 21/07/2026 23:30 AEST

Updates

• 21/07/2026 06:00 AEST - Technicians are now on-site and are working to restore the affected nbn services as a priority.
• 21/07/2026 12:00 AEST - NBN advises that there are no new updates.
• 21/07/2026 18:00 AEST - NBN advises that there are no new updates.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - Port Melbourne, VIC (Rescheduled)

Incident ID:
Status:
Impact:
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Next Update Due:

Description

Please be advised that the below maintenance outage has been rescheduled to August 6th, 12:00 AM AEST to 06:00 AM AEST.
We apologise for any inconvenience this may cause.
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Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-05 00:00:00
End: 2026-08-05 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 05/08/2026 12:00 AM AEST
End Time: 05/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - Exhibition, VIC (Rescheduled)

Incident ID:
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Impact:
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Next Update Due:

Description

Please be advised the below maintenance outage has been rescheduled to August 4th, 12:00 AM AES to 06:00 AM AEST.
We apologise for any inconvenience this may cause.
#######################################################
Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - Caulfield, VIC (Rescheduled)

Incident ID:
Status:
Impact:
Start:
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Next Update Due:

Description

Please be advised the below maintenance outage has been rescheduled to August 5th 12:00AM to 6:00AM.
We apologise for any inconvenience this may cause.
##############################
Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - WA - INC000022313407 *Resolved*

Incident ID: INC000022313407,INC000022365224, INC000022365225, INC000022365226, INC000022365323
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022313407,INC000022365224, INC000022365225, INC000022365226, INC000022365323
Severity: Remote
Affected State/s: WA
Geographic Area/s: Newman
Description: Remote SLO affecting NBN Ethernet Enterprise, Fibre to the Node and Fibre to the Premise services in Newman, WA due to cable damage.

Updates

• 18/07/2026 16:25 AEST - NBN has identified cable damage as the likely cause of the outage and has assigned technicians to attend the site as the issue could not be resolved remotely.
• 18/07/2026 22:15 AEST - NBN technicians are expected to arrive at site by approximately 16:00 AEST, 19th July.
• 19/07/2026 04:15 AEST - NBN advises there has been no significant updates since the last update.
• 19/07/2026 09:50 AEST - NBN advises there has been no material change since the last update.
• 19/07/2026 15:35 AEST - NBN advises technicians are expected to arrive onsite by approximately 16:00 AEST.
• 19/07/2026 17:00 AEST - NBN technicians are now on-site, working to restore the fault on priority. 
• 19/07/2026 23:55 AEST - NBN has completed all restoration tasks, and services have now been restored.

NBN Unplanned Service Impacting – Major Impact

Incident ID: CS1940374
Status: Current(AEST)
Impact: Major
Start: 2026-07-17 18:59:00
End:
Next Update Due: 2026-07-18 07:00:00

Description

Incident ID: CS1940374
Severity: Regional
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 18/07/2026 07:00 AEST
Affected State/s: SA
Geographic Area/s: Adelaide - North, Barossa - Yorke - Mid North
Description: Regional SLO affecting Optus Wholesale Mobile services in SA due to Underground fibre Break.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 18/07/2026 01:00 AEST - Optus is aware of an outage affecting Wholesale Mobile services in Adelaide - North and Barossa - Yorke - Mid North areas South Australia due to an underground fibre break.
• This is automatically generated email, please do not reply.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-04 00:00:00
End: 2026-08-04 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 04/08/2026 12:00 AM AEST
End Time: 04/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Locations

• Hamilton, NSW
• Asquith, NSW
• Coffs Harbour, NSW
• Berkley Vale, NSW
• Maitland, NSW
• Nowra, NSW
• Gosford, NSW
• Wollongong, NSW
• City South, NSW

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-30 00:00:00
End: 2026-07-30 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/07/2026 12:00 AM AEST
End Time: 30/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Locations

• Shepparton, VIC
• Traralgon, VIC
• South Morang, VIC
• Port Melbourne, VIC
• Thornbury, VIC
• North Balwyn, VIC
• Kew, VIC

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Current(AEST)
Impact: Minor
Start: 2026-07-30 00:00:00
End: 2026-07-30 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/07/2026 12:00 AM AEST
End Time: 30/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-30 00:00:00
End: 2026-07-30 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/07/2026 12:00 AM AEST
End Time: 30/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-29 00:00:00
End: 2026-07-29 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 29/07/2026 12:00 AM AEST
End Time: 29/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-29 00:00:00
End: 2026-07-29 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 29/07/2026 12:00 AM AEST
End Time: 29/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-28 00:00:00
End: 2026-07-28 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 28/07/2026 12:00 AM AEST
End Time: 28/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Telstra impacts to NBN appointments (Resolved)

Incident ID:
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Impact:
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Next Update Due:

Description

Due to an ongoing outage on the Telstra mobile network, NBN has advised their Field Technicians may be impacted and unable to attend customer appointments for assurance and connections. NBN are attempting to inform customers of any delays however contact may be impeded by the ongoing outage. 

Updates

No updates found.

NBN Unplanned Service Impacting – Information Impact

Incident ID:
Status: Current(AEST)
Impact: Information
Start: 2026-07-08 11:00:00
End:
Next Update Due:

Description

Due to an ongoing outage on the Telstra mobile network, NBN has advised their Field Technicians may be impacted and unable to attend customer appointments for assurance and connections. NBN are attempting to inform customers of any delays however contact may be impeded by the ongoing outage. 

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-23 00:00:00
End: 2026-07-23 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 23/07/2026 12:00 AM AEST
End Time: 23/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Locations

• Caboolture, QLD
• Petrie, QLD
• Goodna, QLD
• Nerang, QLD
• Merrimac, QLD
• Camp Hill, QLD
• Ipswich, QLD

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-23 00:00:00
End: 2026-07-23 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 23/07/2026 12:00 AM AEST
End Time: 23/07/2026 06:00 AM AEST
Duration: Up to 60 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-22 00:00:00
End: 2026-07-22 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - TAS - INC000022274687 - Resolved

Incident ID: INC000022274687
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022274687
Severity: Regional
Affected State/s: TAS
Geographic Area/s: Acton Park, Austins Ferry, Bagdad, Battery Point, Bellerive, Berriedale, Blackmans Bay, Bonnet Hill, Boomer Bay, Bothwell, Boyer, Bridgewater, Brighton, Cambridge, Campania, Carlton River, Chigwell, Chigwell, Claremont, Clarendon Vale, Clifton Beach, Coningham, Cremorne, Crabtree, Cygnet, Deep Bay, Dodges Ferry, Dover, Dromedary, Dynnyrne, Eaglehawk Neck, Eggs And Bacon Bay, Electrona, Ellendale, Fern Tree, Forcett, Franklin, Gagebrook, Gardners Bay, Geeveston, Geilston Bay, Glen Huon, Glenlusk, Glenorchy, Glebe, Gordon, Goodwood, Granton, Gretna, Grove, Herdsmans Cove, Hobart, Honeywood, Howden, Howrah, Huonville, Kettering, Kingston, Kingston Beach, Koonya, Lachlan, Lauderdale, Lenah Valley, Lewisham, Lindisfarne, Longley, Lower Snug, Lucaston, Lutana, Magra, Mangalore, Margate, Midway Point, Molesworth, Montagu Bay, Montrose, Mornington, Mount Nelson, Mount Rumney, Mount Stuart, Mountain River, National Park, New Norfolk, New Town, Nicholls Rivulet, North Bruny, North Hobart, Nubeena, Oakdowns, Old Beach, Opossum Bay, Orielton, Orford, Otago, Ouse, Penna, Plenty, Police Point, Pontville, Port Arthur, Port Huon, Premaydena, Primrose Sands, Ranelagh, Richmond, Risdon, Risdon Vale, Rokeby, Rose Bay, Rosetta, Rosny, Rosny Park, Sandfly, Sandford, Sandy Bay, Seven Mile Beach, Snug, Sorell, South Arm, South Hobart, Spring Beach, Surges Bay, Taroona, Tolmans Hill, Tranmere, Triabunna, Warrane, West Hobart, West Moonah, Woodbridge, Woodstock
Description: Regional SLO affecting NBN multiple types of nbn® services in TAS due to an internal IT system issue.
All impacted services have now been restored.

Updates

• 30/06/2026 17:05 AEST - NBN is currently assessing the root cause of the impact to the network to develop a restoration plan.
• 30/06/2026 17:30 AEST - NBN services have been restored after the restoration of the IT system issue affecting the network. NBN has resolved this incident.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned Network Outage - South Coogee, WA (RESOLVED)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a service disruption affecting NBN customers in and around South Coogee, WA. Our network teams have been engaged to investigate and identify the cause of the disruption. Further information will be provided as more details become available.
29/06/2026 1:30 PM: Upstream Carrier network engineers have raised this to the third party backhaul provider for investigation.
29/06/2026 4:11 PM: The third party backhaul provider continues to investigate this on their end.
29/06/2026 5:15 PM: Upstream Carrier third-party carrier has confirmed services are down due to an outage in their transmission network. Upstream Carrier has escalated the matter to expedite the resolution. Upstream Carrier will provide you with an update as soon as we receive further information from the third-party carrier.
29/06/2026 7:32 PM: The third party backhaul provider has engaged their field team to attend the fault. A technician ETA is not yet available.
29/6/2026 7:29 PM - Upstream Carrier third-party provider has engaged their field team to attend the fault. A technician ETA is not yet available. In the meantime, Upstream Carrier has started migrating some services to a working CVC to minimise the impact. There is currently no ETR. The next update will be provided as more information becomes available.
29/6/2026 10:50 PM - The third-party provider has confirmed their field technician is onsite and working alongside their network engineering team. An estimated time of resolution is not yet available. Further updates will be provided within the next 3 hours.
30/6/2026 12:05 AM - The third-party carrier field technicians have identified a fibre break on their fibre path near the data centre. Their repair team is being mobilised. No ETA available at this time. Further updates to be provided within the next 3 hours.
30/06/2026 9:02 AM: The third party provider have engaged their fibre repair team. They have provided a ETA of 2 hours to site to begin repairs.
30/06/2026 12:23 PM: The third-party provider advised that the fibre fault is now fixed restoring all services.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned Network Outage - South Coogee, WA

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a service disruption affecting NBN customers in and around South Coogee, WA. Our network teams have been engaged to investigate and identify the cause of the disruption. Further information will be provided as more details become available.
29/06/2026 1:30 PM: Upstream Carrier network engineers have raised this to the third party backhaul provider for investigation.
29/06/2026 4:11 PM: The third party backhaul provider continues to investigate this on their end.
29/06/2026 5:15 PM: Upstream Carrier third-party carrier has confirmed services are down due to an outage in their transmission network. Upstream Carrier has escalated the matter to expedite the resolution. Upstream Carrier will provide you with an update as soon as we receive further information from the third-party carrier.
29/06/2026 7:32 PM: The third party backhaul provider has engaged their field team to attend the fault. A technician ETA is not yet available.
29/6/2026 7:29 PM - Upstream Carrier third-party provider has engaged their field team to attend the fault. A technician ETA is not yet available. In the meantime, Upstream Carrier has started migrating some services to a working CVC to minimise the impact. There is currently no ETR. The next update will be provided as more information becomes available.
29/6/2026 10:50 PM - The third-party provider has confirmed their field technician is onsite and working alongside their network engineering team. An estimated time of resolution is not yet available. Further updates will be provided within the next 3 hours.
30/6/2026 12:05 AM - The third-party carrier field technicians have identified a fibre break on their fibre path near the data centre. Their repair team is being mobilised. No ETA available at this time. Further updates to be provided within the next 3 hours.
30/06/2026 9:02 AM: The third party provider have engaged their fibre repair team. They have provided a ETA of 2 hours to site to begin repairs.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Unplanned Service Impacting – Major Impact

Incident ID:
Status: Current(AEST)
Impact: Major
Start: 2026-06-29 12:30:00
End:
Next Update Due:

Description

Please be advised of a service disruption affecting NBN customers in and around South Coogee, WA. Our network teams have been engaged to investigate and identify the cause of the disruption. Further information will be provided as more details become available.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned System Impacting - Members Portal API (Resolved)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a system disruption affecting Members Portal API. Connectivity to the API currently being investigated. Further updates will provided as they become available.
2:32 PM 24/06/2026: The API server issues have now been resolved.
We apologise for the inconvenience caused.

Updates

No updates found.

NBN Unplanned System Impacting – Warning Impact

Incident ID:
Status: Current(AEST)
Impact: Warning
Start: 2026-06-24 10:00:00
End:
Next Update Due:

Description

Please be advised of a system disruption affecting Members Portal API. Connectivity to the API currently being investigated. Further updates will provided as they become available.
We apologise for the inconvenience caused.

Updates

No updates found.