Network Status News & Information

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-09-01 00:30:00
End: 2026-09-01 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 01/09/2026 12:30 AM AEST
End Time: 01/09/2026 06:30 AM AEST
Duration: Up to 6hrs

Updates

No updates found.

NBN Scheduled Maintenance Hazardous – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-20 00:00:00
End: 2026-08-20 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Maintenance.
Start Time: 20/08/2026 12:00 AM AEST
End Time: 20/08/2026 06:00 AM AEST
Duration: Up to 60 mins

Locations

• Bundamba, QLD
• Southport, QLD

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Remote QLD

Incident ID: INC000022427250
Status:
Impact:
Start:
End:
Next Update Due: 2026-08-16 21:50:00

Description

Incident ID: INC000022427250
Severity: Remote
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 16/08/2026 21:50 AEST
Affected State/s: QLD
Geographic Area/s: Mission River, Nanum, Rocky Point, Trunding
Description: Remote SLO affecting NBN Fibre to the Premises, Fibre to the Node, Fibre to the Basement, Enterprise Ethernet services in Mission River, Nanum, Rocky Point, Trunding, QLD due to a third-party managed network infrastructure fault.

Updates

• 16/08/2026 10:37 AEST- The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. Due to the remote location of the site, field services are assessing logistics, and an Estimated Time of Arrival (ETA) will be published when confirmed
• 16/08/2026 10:37 AEST - NBN technicians are now on-site and are working to restore the affected services as a priority.
• 16/08/2026 16:29 AEST - NBN has advised technicians are on-site and are working to restore the affected nbn® services as a priority.
• 16/08/2026 18:00 AEST - NBN advises that a third-party managed network infrastructure fault that impacted the network has been restored. All services are back online.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-21 00:00:00
End: 2026-08-21 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 21/08/2026 12:00 AM AEST
End Time: 21/08/2026 05:00 PM AEST
Duration: Minimal

Locations

• Kallangur and Petrie, QLD
• Nambour, QLD
• Caboolture, QLD
• Greenfields Depot, SA
• Elizabeth, SA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-25 00:00:00
End: 2026-08-25 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 25/08/2026 12:00 AM AEST
End Time: 25/08/2026 06:00 AM AEST
Duration: Up to 1hr

Locations

• Edgecliff, NSW
• Ryde, NSW
• Tamworth, NSW
• Asquith Depot, NSW
• Dubbo, NSW
• Penrith, NSW
• Lidcombe, NSW
• Queanbeyan, ACT

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned System Impacting - Members Portal (Resolved)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of an intermittent system disruption in Members Portal affecting page stability when raising Fault Trouble Tickets and General Enquiries. Our network teams have been engaged and are investigating.
13/08/2026 2:14 PM: System issues impacting ticketing has now been resolved.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Unplanned System Impacting – Warning Impact

Incident ID:
Status: Current(AEST)
Impact: Warning
Start: 2026-08-13 12:00:00
End:
Next Update Due:

Description

Please be advised of an intermittent system disruption in Members Portal affecting page stability when raising Fault Trouble Tickets and General Enquiries. Our network teams have been engaged and are investigating.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-27 00:00:00
End: 2026-08-27 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 27/08/2026 12:00 AM AEST
End Time: 27/08/2026 06:00 AM AEST
Duration: Up to 1hr

Locations

• Caulfield, VIC
• Exhibition, VIC

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-27 00:30:00
End: 2026-08-27 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 27/08/2026 12:30 AM AEST
End Time: 27/08/2026 06:30 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-26 00:30:00
End: 2026-08-26 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 26/08/2026 12:30 AM AEST
End Time: 26/08/2026 06:30 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-26 00:30:00
End: 2026-08-26 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 26/08/2026 12:30 AM AEST
End Time: 26/08/2026 06:30 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-20 02:00:00
End: 2026-08-20 08:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 20/08/2026 02:00 AM AEST
End Time: 20/08/2026 08:00 AM AEST
Duration: Up to 6hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-27 00:00:00
End: 2026-08-27 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 27/08/2026 12:00 AM AEST
End Time: 27/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - NSW (Rescheduled)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

**UPDATE**
This change has been rescheduled for the following date;
Start Time: 25/08/2026 12:00 AM AEST
End Time: 25/08/2026 06:00 AM AEST
Duration: Up to 30 mins
/////////////////////////////////////////////////////////////////////////////////////////////////////////
Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 11/08/2026 12:00 AM AEST
End Time: 11/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Locations

• Berkeley Vale, NSW
• Hamilton, NSW
• Maitland, NSW
• Dalley, NSW
• Chatswood, NSW
• Eastern Creek, NSW
• Coffs Harbour, NSW
• Gosford, NSW
• Woolongong, NSW
• Asquith, NSW
• St Leonards, NSW
• Frenchs Forest, NSW
• City South, NSW

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-25 00:00:00
End: 2026-08-25 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Scheduled Maintenance.
Start Time: 25/08/2026 12:00 AM AEST
End Time: 25/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Remote QLD - *Resolved*

Incident ID: INC000022408025
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022408025
Severity: Remote
End Date/Time: 09/08/2026 20:17 AEST
Affected State/s: QLD
Geographic Area/s: Nanum, Rocky Point and Trunding
Description: A network fault is currently affecting NBN services in the Peninsula area. Remote troubleshooting is underway, and a technician may be dispatched if required.
This incident may be impacting Emergency Call Services for NBN customers.

Updates

• 08/08/2026 17:05 AEST - NBN is currently assessing the root cause of the impact to the nbn® network to develop a restoration plan.
• 08/08/2026 23:00 AEST - NBN technicians are expected to arrive by approximately 17:00 AEST on 09/08/2026.
• 09/08/2026 05:00 AEST - NBN advises there has been no new information on the outage since their last update. 
• 09/08/2026 10:50 AEST - NBN advises there has been no new information on the outage since their last update. 
• 09/08/2026 16:20 AEST - Technicians are now on-site and are working to restore the affected nbn® services as a priority.
• 09/08/2026 22:00 AEST - A third-party managed network infrastructure fault that impacted the nbn® network has been restored, and nbn® services are now back online. nbn engineers are completing health checks, and nbn will continue to actively monitor ongoing nbn® network stability.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - NSW - INC32546638 - *Resolved*

Incident ID: INC32546638
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC32546638
Severity: Minor
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Affected State/s: NSW
Geographic Area/s: Sydney
Description: Minor VNI affecting Upstream Carrier Transmission/Internet/Etc services in Sydney, NSW.

Updates

• 06/08/2026 10:54 AEST - Upstream Carrier has identified an issue impacting multiple network interfaces in Sydney and has engaged technical teams to investigate the root cause.
• 06/08/2026 11:55 AEST - Upstream Carrier has engaged a field technician to perform fibre testing.
• 06/08/2026 13:40 AEST - The Upstream Carrier fibre team is currently on site undertaking fault-finding activities to locate the source of the issue. Investigation and restoration efforts remain ongoing. 
• 06/08/2026 15:50 AEST - Fibre damage is suspected to be partial. Our fibre technicians are continuously working to pinpoint the exact location of the fault. At the same time, spare fibres are being tested.
• 06/08/2026 18:02 AEST - Upstream Carrier technicians are migrating impacted services onto spare fibres with progressive restoration expected shortly.
• 06/08/2026 21:33 AEST - Restoration activities are continuing, with affected services being progressively restored. All priority NNI and VAS services have been restored. Further updates will be provided within the next 3 hours.
• 06/08/2026 11:56 AEST - Restoration efforts are progressing, with fibre technicians currently migrating DKF services onto available spare fibres to help restore impacted services as quickly as possible.
• 07/08/2026 1:37 AEST - Restoration activities have progressed well, and field technicians have now stood down after successfully restoring the majority of impacted services. A small number of services remain affected due to fibre design constraints. These services will be addressed during daylight hours when field work resumes.
• 07/08/2026 10:07 AEST - Restoration activities still progress for the remaining affected fibres.
• 07/08/2026 10:55 AEST - Fibre technicians have been mobilised to the fault location to recommence repair activities. Investigation and restoration efforts remain ongoing, and further updates will be provided as more information becomes available. 
• 07/08/2026 13:25 AEST -Fibre technicians have arrived on site and resumed restoration works. There is currently no ETR available.
• 07/08/2026 15:30 AEST - Splicing works are ongoing, with services being progressively restored.
• 07/08/2026 16:50 AEST - Splicing works are still ongoing, with services being progressively restored.
• 07/08/2026 18:50 AEST - Splicing of the final bulk of fibres have commenced, with further services being restored.
• 07/08/2026 21:07 AEST - All fibre splicing work has now been completed, and sanity checks have been successfully passed. All affected services should now be fully restored.
• If you are still experiencing any service issues or have any further concerns, please contact the Upstream Carrier Support Team for assistance.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-20 00:00:00
End: 2026-08-20 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Scheduled Maintenance.
Start Time: 20/08/2026 12:00 AM AEST
End Time: 20/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-20 00:00:00
End: 2026-08-20 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 20/08/2026 12:00 AM AEST
End Time: 20/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-08-18 00:00:00
End: 2026-08-18 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 18/08/2026 12:00 AM AEST
End Time: 18/08/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Unplanned Service Impacting – Information Impact

Incident ID:
Status: Current(AEST)
Impact: Information
Start: 2026-07-29 10:00:00
End:
Next Update Due:

Description

NBN advise an issue has been identified with the CM3500 model of the HFC NTD where it could experience a temporary loss of service. NBN analysis estimates that approximately 2% (~5,000) of the total HFC CM3500 NTDs in market on any one day could experience a temporary loss of service as a result of the issue.
The majority of these NTDs will recover connectivity after the drop/loss of service without a manual power cycle; however, some may not recover and require a manual power cycle (reset).
During this temporary loss of service, the NTD lights remain green and do not indicate any connectivity issues.
NBN is working to provide a firmware fix and will update RSPs on timelines and implementation when available. In the meantime, power cycling will restore service where auto-recovery does not occur.
The HFC CM8200 NTD is unaffected.
What is happening?
NBN has identified a firmware issue affecting the CM3500 model of the HFC NTD. An estimated 2% of installed HFC CM3500 NTDs each day (representing an estimated 5,000 NTDs as at 27 May 2026) could experience a temporary loss of service as a result of the issue.
In most cases, an impacted NTD will restore connectivity after the drop / loss of service; however, in some instances the service does not recover and requires a manual power cycle (reset).
During the loss of connectivity, the NTD LED indicator lights remain solid green and provide no indication of a loss of service, which may make issue identification more difficult.
The HFC CM8200 NTD is not impacted by this issue.
What is the impact?
- End customers may experience a temporary loss of service without any visible fault indication on the NTD.
- This may lead to increased customer contacts, as standard troubleshooting based on LED status will not identify the issue.
- In some cases, the service may not automatically recover, requiring customer intervention via a power cycle.
- NBN notes that the HFC CM3500 NTD continues to demonstrate greater resilience to electrical overstress compared to the HFC CM8200 NTD model.
Key details
- Affected device: HFC CM3500 NTD
- Impact: Most NTDs will auto-recover after experiencing a drop / loss of service; however, some will require a manual power cycle (reset).
- LED status: Remains solid green (no fault indication)
- Unaffected device: HFC CM8200 NTD
- Service Health Summary: Will display where there is loss of service. If a power cycle has not restored connectivity, RSPs may raise a Trouble Ticket under standard processes.
A firmware fix is currently being developed. When available, nbn will update RSPs on timelines and implementation.
What can RSPs do?
RSPs are advised to incorporate a power cycle (reset) of the HFC CM3500 NTD when responding to customer queries relating to loss of service.
This involves the customer:
- Switching the NTD off
- Unplugging the power cord
- Waiting at least 1 minute
- Reconnecting the power and switching the NTD back on
If the service does not restore following a power cycle, RSPs should proceed with raising a trouble ticket in line with standard processes.

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - NSW - CS1943010 - Resolved

Incident ID: CS1943010
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1943010
Severity: Regional
End Date/Time: 26/07/2026 13:45 AEST
Affected State/s: NSW
Geographic Area/s: Lachlan Valley area
Description: Regional SLO affecting Optus Wholesale Mobile services in Lachlan Valley area, NSW due to unplanned equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 26/07/2026 11:30 AEST - Optus is aware of an outage affecting Wholesale Mobile services in the Lachlan Valley area due to unplanned equipment failure.
• 26/07/2026 15:20 AEST - Optus advises that the outage impacting services in Lachlan Valley area New South Wales has been resolved.
• All services should now be back to normal.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - SA - INC32541664 - RESOLVED

Incident ID: INC32541664
Status:
Impact:
Start:
End:
Next Update Due: 2026-07-25 08:00:00

Description

Incident ID: INC32541664
Severity: Minor
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 25/07/2026 08:00 AEST
Affected State/s: SA
Geographic Area/s: Adelaide
Description: Minor VNI affecting Upstream Carrier Internet / Transmission services in Adelaide, SA due to unknown root cause.

Updates

• 23/07/2026 23:25 AEST - Upstream Carrier has identified a fault on the network affecting Internet Transmission services around the area of Adelaide, South Australia. Our Transmission team have been engaged to investigate and identify the cause of the disruption.
• 24/07/2026 00:27 AEST - Upstream Carrier has engaged a field technician to investigate a suspected fibre fault on the network.
• 24/07/2026 04:00 AEST - A technician has investigated the issue and identified a damaged fibre cable. Fiber contractors have been engaged by the field for further investigation.
• 24/07/2026 07:00 AEST - Upstream Carrier Field and Fibre team have identified additional fibre cables damaged. The field team is currently excavating the affected cable, and we are awaiting the arrival of contractors on site to continue fault investigation activities. Further updates will be provided as available.
• 24/07/2026 09:06 AEST - Due to involvement of new conduits and hauling, planning is in progress. No ETR at this stage.
• 24/07/2026 11:09 AEST - Restoration activities are progressing as planned. Directional boring will commence shortly to bypass the damaged conduit, followed by replacement fibre hauling and splicing. Fibre splicing is expected to begin at approximately 16:00 AEST, subject to completion of boring and cable hauling. Next update will be provided in 2hrs.
• 24/07/2026 13:58 AEST - Please be advised that our civil contractors are currently progressing with the installation of the replacement fibre. These works are expected to be completed shortly, with fibre splicing scheduled to commence at 16:00 AEST. Further updates will be provided as they become available.
• 24/07/2026 16:35 AEST - Please be advised that restoration activities are progressing as planned, and further updates will be provided as soon as additional information becomes available.
• 24/07/2026 19:12 AEST - Please be advised that the replacement fibre cable has been successfully hauled into position, and preparations for fibre splicing are now underway. Repair teams continue to make steady progress with restoration activities in line with the agreed prioritisation plan. An estimated time for restoration (ETR) is not yet available. Further updates will be provided as restoration efforts progress.
• 24/07/2026 22:12 AEST - Please be advised that fibre splicing activities are underway, and repair teams are progressing through the agreed restoration priorities. A number of affected network elements have now recovered as restoration work progresses, while remaining splicing activities continue. Further updates will be provided as they become available.
• 25/07/2026 00:08 AEST - Please be advised that Upstream Carrier is continuing splicing activity, with services being progressively restored. There is no ETR available at this stage, with further updates to be provided as more information becomes available.
• 25/07/2026 04:10 AEST -Splicing activity is continuing, with all priority fibres now spliced and services being progressively restored. Further updates will be provided as they become available, there is no ETR available at this stage.
• 25/07/2026 04:10 AEST - Splicing activity is continuing, with all priority fibres now spliced and services being progressively restored. Further updates will be provided as they become available, there is no ETR available at this stage.
• 25/07/2026 08:42 AEST - Fibre technicians are continuing restoration work and splicing the affected services. An estimated time of restoration (ETR) is not yet available.
• 25/07/2026 09:08 AEST - All splicing activities have now been successfully completed, and all affected services have been restored. If your service has not yet recovered, please contact Upstream Carrier Support for further assistance.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - QLD - INC000022368550 *Resolved*

Incident ID: INC000022368550
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022368550
Severity: Regional
Affected State/s: QLD
Geographic Area/s: Mount Louisa
This incident may be impacting Emergency Call Services for NBN customers.
Description: NBN SLO due to unknown root cause affecting Fibre to the Premises services in Herbert and Lower Burdekin region of QLD.

Updates

• 21/07/2026 06:00 AEST - Technicians are now on-site and are working to restore the affected nbn services as a priority.
• 21/07/2026 12:00 AEST - NBN advises that there are no new updates.
• 21/07/2026 18:00 AEST - NBN advises that there are no new updates.
• 21/07/2026 23:15 AEST - Technicians remain on-site and are working to restore the affected NBN services as quickly as possible.
• 22/07/2026 02:30 AEST - Field teams have completed repairs caused by vandalism, and NBN services have been restored. NBN will continue to actively monitor ongoing NBN network stability.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - Port Melbourne, VIC (Rescheduled)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised that the below maintenance outage has been rescheduled to August 6th, 12:00 AM AEST to 06:00 AM AEST.
We apologise for any inconvenience this may cause.
###################################################
Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - Exhibition, VIC (Rescheduled)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised the below maintenance outage has been rescheduled to August 4th, 12:00 AM AES to 06:00 AM AEST.
We apologise for any inconvenience this may cause.
#######################################################
Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Scheduled Maintenance Outage - Caulfield, VIC (Rescheduled)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised the below maintenance outage has been rescheduled to August 5th 12:00AM to 6:00AM.
We apologise for any inconvenience this may cause.
##############################
Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/07/2026 12:00 AM AEST
End Time: 22/07/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - WA - INC000022313407 *Resolved*

Incident ID: INC000022313407,INC000022365224, INC000022365225, INC000022365226, INC000022365323
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022313407,INC000022365224, INC000022365225, INC000022365226, INC000022365323
Severity: Remote
Affected State/s: WA
Geographic Area/s: Newman
Description: Remote SLO affecting NBN Ethernet Enterprise, Fibre to the Node and Fibre to the Premise services in Newman, WA due to cable damage.

Updates

• 18/07/2026 16:25 AEST - NBN has identified cable damage as the likely cause of the outage and has assigned technicians to attend the site as the issue could not be resolved remotely.
• 18/07/2026 22:15 AEST - NBN technicians are expected to arrive at site by approximately 16:00 AEST, 19th July.
• 19/07/2026 04:15 AEST - NBN advises there has been no significant updates since the last update.
• 19/07/2026 09:50 AEST - NBN advises there has been no material change since the last update.
• 19/07/2026 15:35 AEST - NBN advises technicians are expected to arrive onsite by approximately 16:00 AEST.
• 19/07/2026 17:00 AEST - NBN technicians are now on-site, working to restore the fault on priority. 
• 19/07/2026 23:55 AEST - NBN has completed all restoration tasks, and services have now been restored.

NBN Unplanned Service Impacting – Major Impact

Incident ID: CS1940374
Status: Current(AEST)
Impact: Major
Start: 2026-07-17 18:59:00
End:
Next Update Due: 2026-07-18 07:00:00

Description

Incident ID: CS1940374
Severity: Regional
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 18/07/2026 07:00 AEST
Affected State/s: SA
Geographic Area/s: Adelaide - North, Barossa - Yorke - Mid North
Description: Regional SLO affecting Optus Wholesale Mobile services in SA due to Underground fibre Break.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 18/07/2026 01:00 AEST - Optus is aware of an outage affecting Wholesale Mobile services in Adelaide - North and Barossa - Yorke - Mid North areas South Australia due to an underground fibre break.
• This is automatically generated email, please do not reply.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Telstra impacts to NBN appointments (Resolved)

Incident ID:
Status:
Impact:
Start:
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Description

Due to an ongoing outage on the Telstra mobile network, NBN has advised their Field Technicians may be impacted and unable to attend customer appointments for assurance and connections. NBN are attempting to inform customers of any delays however contact may be impeded by the ongoing outage. 

Updates

No updates found.

NBN Unplanned Service Impacting – Information Impact

Incident ID:
Status: Current(AEST)
Impact: Information
Start: 2026-07-08 11:00:00
End:
Next Update Due:

Description

Due to an ongoing outage on the Telstra mobile network, NBN has advised their Field Technicians may be impacted and unable to attend customer appointments for assurance and connections. NBN are attempting to inform customers of any delays however contact may be impeded by the ongoing outage. 

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - TAS - INC000022274687 - Resolved

Incident ID: INC000022274687
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022274687
Severity: Regional
Affected State/s: TAS
Geographic Area/s: Acton Park, Austins Ferry, Bagdad, Battery Point, Bellerive, Berriedale, Blackmans Bay, Bonnet Hill, Boomer Bay, Bothwell, Boyer, Bridgewater, Brighton, Cambridge, Campania, Carlton River, Chigwell, Chigwell, Claremont, Clarendon Vale, Clifton Beach, Coningham, Cremorne, Crabtree, Cygnet, Deep Bay, Dodges Ferry, Dover, Dromedary, Dynnyrne, Eaglehawk Neck, Eggs And Bacon Bay, Electrona, Ellendale, Fern Tree, Forcett, Franklin, Gagebrook, Gardners Bay, Geeveston, Geilston Bay, Glen Huon, Glenlusk, Glenorchy, Glebe, Gordon, Goodwood, Granton, Gretna, Grove, Herdsmans Cove, Hobart, Honeywood, Howden, Howrah, Huonville, Kettering, Kingston, Kingston Beach, Koonya, Lachlan, Lauderdale, Lenah Valley, Lewisham, Lindisfarne, Longley, Lower Snug, Lucaston, Lutana, Magra, Mangalore, Margate, Midway Point, Molesworth, Montagu Bay, Montrose, Mornington, Mount Nelson, Mount Rumney, Mount Stuart, Mountain River, National Park, New Norfolk, New Town, Nicholls Rivulet, North Bruny, North Hobart, Nubeena, Oakdowns, Old Beach, Opossum Bay, Orielton, Orford, Otago, Ouse, Penna, Plenty, Police Point, Pontville, Port Arthur, Port Huon, Premaydena, Primrose Sands, Ranelagh, Richmond, Risdon, Risdon Vale, Rokeby, Rose Bay, Rosetta, Rosny, Rosny Park, Sandfly, Sandford, Sandy Bay, Seven Mile Beach, Snug, Sorell, South Arm, South Hobart, Spring Beach, Surges Bay, Taroona, Tolmans Hill, Tranmere, Triabunna, Warrane, West Hobart, West Moonah, Woodbridge, Woodstock
Description: Regional SLO affecting NBN multiple types of nbn® services in TAS due to an internal IT system issue.
All impacted services have now been restored.

Updates

• 30/06/2026 17:05 AEST - NBN is currently assessing the root cause of the impact to the network to develop a restoration plan.
• 30/06/2026 17:30 AEST - NBN services have been restored after the restoration of the IT system issue affecting the network. NBN has resolved this incident.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned Network Outage - South Coogee, WA (RESOLVED)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a service disruption affecting NBN customers in and around South Coogee, WA. Our network teams have been engaged to investigate and identify the cause of the disruption. Further information will be provided as more details become available.
29/06/2026 1:30 PM: Upstream Carrier network engineers have raised this to the third party backhaul provider for investigation.
29/06/2026 4:11 PM: The third party backhaul provider continues to investigate this on their end.
29/06/2026 5:15 PM: Upstream Carrier third-party carrier has confirmed services are down due to an outage in their transmission network. Upstream Carrier has escalated the matter to expedite the resolution. Upstream Carrier will provide you with an update as soon as we receive further information from the third-party carrier.
29/06/2026 7:32 PM: The third party backhaul provider has engaged their field team to attend the fault. A technician ETA is not yet available.
29/6/2026 7:29 PM - Upstream Carrier third-party provider has engaged their field team to attend the fault. A technician ETA is not yet available. In the meantime, Upstream Carrier has started migrating some services to a working CVC to minimise the impact. There is currently no ETR. The next update will be provided as more information becomes available.
29/6/2026 10:50 PM - The third-party provider has confirmed their field technician is onsite and working alongside their network engineering team. An estimated time of resolution is not yet available. Further updates will be provided within the next 3 hours.
30/6/2026 12:05 AM - The third-party carrier field technicians have identified a fibre break on their fibre path near the data centre. Their repair team is being mobilised. No ETA available at this time. Further updates to be provided within the next 3 hours.
30/06/2026 9:02 AM: The third party provider have engaged their fibre repair team. They have provided a ETA of 2 hours to site to begin repairs.
30/06/2026 12:23 PM: The third-party provider advised that the fibre fault is now fixed restoring all services.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned Network Outage - South Coogee, WA

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a service disruption affecting NBN customers in and around South Coogee, WA. Our network teams have been engaged to investigate and identify the cause of the disruption. Further information will be provided as more details become available.
29/06/2026 1:30 PM: Upstream Carrier network engineers have raised this to the third party backhaul provider for investigation.
29/06/2026 4:11 PM: The third party backhaul provider continues to investigate this on their end.
29/06/2026 5:15 PM: Upstream Carrier third-party carrier has confirmed services are down due to an outage in their transmission network. Upstream Carrier has escalated the matter to expedite the resolution. Upstream Carrier will provide you with an update as soon as we receive further information from the third-party carrier.
29/06/2026 7:32 PM: The third party backhaul provider has engaged their field team to attend the fault. A technician ETA is not yet available.
29/6/2026 7:29 PM - Upstream Carrier third-party provider has engaged their field team to attend the fault. A technician ETA is not yet available. In the meantime, Upstream Carrier has started migrating some services to a working CVC to minimise the impact. There is currently no ETR. The next update will be provided as more information becomes available.
29/6/2026 10:50 PM - The third-party provider has confirmed their field technician is onsite and working alongside their network engineering team. An estimated time of resolution is not yet available. Further updates will be provided within the next 3 hours.
30/6/2026 12:05 AM - The third-party carrier field technicians have identified a fibre break on their fibre path near the data centre. Their repair team is being mobilised. No ETA available at this time. Further updates to be provided within the next 3 hours.
30/06/2026 9:02 AM: The third party provider have engaged their fibre repair team. They have provided a ETA of 2 hours to site to begin repairs.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Unplanned Service Impacting – Major Impact

Incident ID:
Status: Current(AEST)
Impact: Major
Start: 2026-06-29 12:30:00
End:
Next Update Due:

Description

Please be advised of a service disruption affecting NBN customers in and around South Coogee, WA. Our network teams have been engaged to investigate and identify the cause of the disruption. Further information will be provided as more details become available.
We apologise for the inconvenience this may have caused.

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned System Impacting - Members Portal API (Resolved)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a system disruption affecting Members Portal API. Connectivity to the API currently being investigated. Further updates will provided as they become available.
2:32 PM 24/06/2026: The API server issues have now been resolved.
We apologise for the inconvenience caused.

Updates

No updates found.

NBN Unplanned System Impacting – Warning Impact

Incident ID:
Status: Current(AEST)
Impact: Warning
Start: 2026-06-24 10:00:00
End:
Next Update Due:

Description

Please be advised of a system disruption affecting Members Portal API. Connectivity to the API currently being investigated. Further updates will provided as they become available.
We apologise for the inconvenience caused.

Updates

No updates found.