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NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-01 00:00:00
End: 2026-05-01 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 01/05/2026 12:00 AM AEST
End Time: 01/05/2026 06:00 AM AEST
Duration: Up to 2hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-21 00:00:00
End: 2026-05-21 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 21/05/2026 12:00 AM AEST
End Time: 21/05/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-20 00:00:00
End: 2026-05-20 18:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 20/05/2026 12:00 AM AEST
End Time: 20/05/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-28 22:00:00
End: 2026-04-29 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 28/04/2026 10:00 PM AEST
End Time: 29/04/2026 06:00 AM AEST
Duration: Up to 8hrs

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage-Regional NSW-INC000022059058- *Resolved*

Incident ID: INC000022059058
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022059058
End Date/Time: 20/04/2026 20:30 AEST
Affected State/s: NSW
Geographic Area/s: shby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
This incident may be impacting Emergency Call Services for NBN customers.
Description: A network fault is currently affecting nbn services in the Northern Rivers District, NSW.

Updates

• 17/04/2026 21:40 AEST - The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.
• 18/04/2026 02:45 AEST - nbn is still awaiting technicians to attend the site, and there have been no new updates on the outage since our last communication.
• 18/04/2026 08:45 AEST - A replacement part is required and has been ordered. The technicians are expected to arrive by approximately 12:00 AEST on 18/04/2026.
• 18/04/2026 14:45 AEST - Technicians are now on-site and are working to restore the affected NBN services as a priority.
• 18/04/2026 19:55 AEST - A replacement part is required and has been ordered. Works have been paused overnight, and the technicians are expected back on-site by 08:00 AEST on 19/04/2026.
• 19/04/2026 01:20 AEST - There is no material change since the previous update.
• 19/04/2026 17:45 AEST - Technicians have been on-site working to restore the affected nbn services as quickly as possible. Due to fatigue management, restoration may be delayed to manage Occupational Health & Safety (OH&S) risk. Additional resources are required to support restoration and are excepted onsite by 21:00 AEST on 19/04/2026.
• 20/04/2026 17:30 AEST - Technicians are now on-site and are working to restore the affected nbn services as a priority.
• 20/04/2026 21:10 AEST - A hardware fault affecting NBN services has been resolved. Monitoring remains in place to ensure ongoing nbn® network stability.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-07 00:00:00
End: 2026-05-07 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 07/05/2026 12:00 AM AEST
End Time: 07/05/2026 06:00 AM AEST
Duration: Up to 2hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-29 23:00:00
End: 2026-04-30 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 29/04/2026 23:00 PM AEST
End Time: 30/04/2026 06:00 AM AEST
Duration: Up to 7hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-29 02:00:00
End: 2026-04-29 08:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 29/04/2026 02:00 AM AEST
End Time: 29/04/2026 08:00 AM AEST
Duration: 90 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - VIC - INC32418071

Incident ID: INC32418071
Status:
Impact:
Start:
End:
Next Update Due: 2026-04-14 20:15:00

Description

Incident ID: INC32418071
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 14/04/2026 20:15 AEST
Affected State/s: VIC
Geographic Area/s: DANDENONG
Description: Service disruption affecting Upstream Carrier Internet services located in Dandenong, VIC

Updates

• 14/04/2026 14:13 AEST - Please be advised of a service disruption affecting Internet services around the area of Dandenong, VIC. Upstream Carrier has engaged the T3 team for further investigation.
• 14/04/2026 18:15 AEST - A case has been raised with Third party carrier to dispatch a technician for further investigation. Upstream Carrier Engineers have updated the Tier 3 IP team accordingly; however, an Estimated Time of Arrival (ETA) is currently unavailable. Further updates will be provided within the next 2 hours.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-05 00:30:00
End: 2026-05-05 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 05/05/2026 00:30 AM AEST
End Time: 05/05/2026 06:30 AM AEST
Duration: 30 mins

Locations

• Lonsdale Depot, SA
• Greenfields Depot, SA
• St Marys, SA
• Edwardstown, SA
• Elizabeth, SA
• Stirling, SA
• Port Augusta, SA
• Prospect, SA
• Modbury, SA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-30 00:00:00
End: 2026-04-30 01:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/04/2026 12:00 AM AEST
End Time: 30/04/2026 01:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-30 00:00:00
End: 2026-04-30 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/04/2026 12:00 AM AEST
End Time: 30/04/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - NSW - INC32407000 - Resolved

Incident ID: INC32407000
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC32407000
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Affected State/s: NSW
Geographic Area/s: Eastern Creek
Description: Major Incident affecting Upstream Carrier Internet services in Eastern Creek, NSW due to suspected 3rd party issue.

Updates

• 11/04/2026 01:04 AEST - Please be advised of a service disruption affecting Internet services around the area of Eastern Creek, NSW. Upstream Carrier T3 teams have been engaged to investigate and identify the cause of the disruption.
• 11/04/2026 02:24 AEST - Upstream Carrier engaged a field technician to investigate the issue.
• 11/04/2026 04:45 AEST - Field technician has arrived on site and commenced investigations.
• 11/04/2026 05:07 AEST - The field technician has reported a site access issue at the third-party data centre, with access expected to be resolved in the morning.
• 11/04/2026 07:24 AEST - Upstream Carrier field technician has been provided access and is back on site. Investigation and troubleshooting in progress.
• 11/04/2026 08:18 AEST - Fault has been identified to be due to a suspected fibre issue. Fibre contractor has been engaged.
• 11/04/2026 10:38 AEST - Services has now been restored. Fibre contractor has fixed a broken fibre in the joint tray.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - Regional NSW - CS1907835 *Resolved*

Incident ID: CS1907835
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1907835
Affected State/s: NSW
Geographic Area/s: Cobbitty, Oakdale, The Oaks
Description: Regional SLO affecting Optus Wholesale Mobile services in NSW due to Power outages.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 07/04/2026 23:40 AEST - Optus is aware of an outage affecting Wholesale Mobile services in the affected area due to power outages.
• 08/04/2026 01:10 AEST - Optus is pleased to advise that the outage impacting services in Cobbitty, Oakdale, and The Oaks areas New South Wales has been resolved. All services should now be back to normal.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Major Incident in SA, WA - INC32395898

Incident ID: INC32395898
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC32395898
Start Date/Time: 02/04/2026 22:53 AEDT
End Date/Time: 03/04/2026 05:45 AEDT
Affected State/s: SA, WA
Geographic Area/s: Adelaide, Perth
Description: Major Incident affecting Upstream Carrier Transmission services located between Adelaide and Perth due to suspected fibre break.

Updates

• 03/04/2026 00:15 AEDT - Please be advised that a service disruption is currently impacting Internet and Transmission services between Adelaide and Perth. Our T3 teams are actively investigating to determine the cause. An estimated time for restoration will be shared once initial diagnostics are complete. Further updates will be provided as they become available.
• 03/04/2026 03:49 AEDT - Upstream Carrier field technicians have verified that the fibre break resulted from vandalism, with the fault isolated to a damaged joint. Fibre crews are en route and are scheduled to arrive on site to begin cable preparation at approximately 03:15 AEDT on 03/04/2026.
• 03/04/2026 04:49 AEDT - The fibre technicians have arrived at the fault location and have commenced fibre splicing. There is no ETR available at this time. The next update will be provided at 08:15 AEDT on 03/04/2026.
• 03/04/2026 07:15 AEDT - The Splicing activities have been completed and intercapital services restored at 05:45 AEDT 03/04/2026. Investigation is ongoing to restore some regional services. Further updates will be provided as they become available.
• 03/04/2026 08:09 AEDT - The Splicing activities have been completed and intercapital services restored at 05:45 AEDT

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Significant Local Outage - Regional VIC - INC32394461 *Resolved*

Incident ID: INC32394461
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC32394461
Start Date/Time: 01/04/2026 04:23 AEDT
End Date/Time: 01/04/2026 09:27 AEDT
Affected State/s: VIC
Geographic Area/s: Traralgon VIC
This incident may be impacting Emergency Call Services for Upstream Carrier customers.
Description: Upstream Carrier major incident due to a suspected fibre break.

Updates

• 01/04/2026 05:52 AEDT - Please be advised that we are currently experiencing a service disruption affecting Upstream Carrier Transmission and Internet services in Traralgon, Victoria. Our Tier 3 teams are actively investigating to determine the cause of the issue. An estimated time for restoration will be provided once the initial assessment is complete.
• 01/04/2026 11:45 AEDT - Our 3rd party provider has advised splicing activities have been completed with all services restored as of 09:27 AEDT. If your service did not recover, please contact your Upstream Carrier support team for further assistance on 1300 85 58 45.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Remote WA

Incident ID: INC000022000227, INC000022000276, INC000022001715, INC000022001973, INC000022003287, INC000022003459, INC000022004955.
Status:
Impact:
Start:
End:
Next Update Due: 2026-04-01 02:30:00

Description

Incident ID: INC000022000227, INC000022000276, INC000022001715, INC000022001973, INC000022003287, INC000022003459, INC000022004955.
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 1/04/2026 02:30 AEDT
Affected State/s: WA
Geographic Area/s: Exmouth
Description: Remote SLO affecting NBN Fibre to the Node (FTTN) services in Exmouth, WA due to commercial power outages and depleted back-up power sources caused by severe weather.

Updates

• 27/03/2026 10:05 AEDT - NBN reports restoration of services remains dependent on the return of commercial power supply, with technicians to be dispatched if services do not self-rectify following power restoration.
• 27/03/2026 15:55 AEDT - NBN continues to monitor power restoration and will dispatch technicians if services do not self-rectify once commercial power supply returns.
• 27/03/2026 21:30 AEDT - NBN advises that there is no new information regarding this outage.
• 27/03/2026 23:50 AEDT - NBN advises that there is no new information regarding this outage.
• 28/03/2026 05:10 AEDT - NBN advises that there is no new information regarding this outage.
• 28/03/2026 11:00 AEDT - NBN advises that there is no new information regarding this outage.
• 28/03/2026 18:15 AEDT - NBN advises that there is no new information regarding this outage.
• 29/03/2026 18:00 AEDT - NBN reports that restoration continues to depend on the return of commercial power supply, with technicians to be dispatched for services that do not self-rectify.
• 30/03/2026 18:00 AEDT - NBN advises that there is no new information regarding this outage.
• 31/03/2026 02:30 AEDT - Restoration of nbn services remains dependent on the reinstatement of commercial power. nbn is actively monitoring the progress of power restoration and will deploy technicians to sites where services do not automatically recover once commercial power is restored.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - Regional QLD - CS1903945

Incident ID: CS1903945
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1903945
End Date/Time: 27/03/2026 12:28 AEDT
Affected State/s: QLD
Geographic Area/s: The Dawn
Description: Regional SLO affecting Optus Wholesale Mobile services in The Dawn, QLD due to Unplanned Equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 25/03/2026 18:30 AEDT - Optus is aware of an outage affecting Wholesale Mobile services in The Dawn area due to Unplanned Equipment failure.
• 25/03/2026 18:40 AEDT - Optus is working on restoring the outage affecting Wholesale Mobile services.
• 26/03/2026 00:30 AEDT - Optus advises services remain disrupted with no new information since the last update.Â
• 26/03/2026 01:30 AEDT - Optus continues to work on restoring the affected Wholesale Mobile services.
• 27/03/2026 01:20 AEDT - Optus advises services remain disrupted with no further updates currently available.
• 27/03/2026 14:20 AEDT - Optus has advised that the outage impacting services has been resolved. Optus has resolved this incident.

NBN Unplanned Service Impacting – Minor Impact

Incident ID: INC000021978739, INC000021982672, INC000021982689, INC000021982804, INC000021982845, INC000021983160
Status: Current(AEST)
Impact: Minor
Start: 2026-03-21 01:48:00
End:
Next Update Due: 2026-03-21 09:30:00

Description

Incident ID: INC000021978739, INC000021982672, INC000021982689, INC000021982804, INC000021982845, INC000021983160
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 21/03/2026 09:30 AEDT
Affected State/s: QLD
Geographic Area/s: Nanum, Rocky Point, Trunding
Description: Remote SLO affecting NBN Fibre To The Node services due to Tropical Cyclone Narelle, which resulted in widespread commercial power outages.

Updates

• 21/03/2026 03:30 AEDT - NBN reports that improving weather conditions in the coming days will enable technicians to access affected sites once it is safe to do so.

NBN Significant Local Outage - Remote QLD

Incident ID: INC000021981959, INC000021982672, INC000021982689, INC000021982804, INC000021983160, INC000021983335, INC000021983552, INC000021983695.
Status:
Impact:
Start:
End:
Next Update Due: 2026-03-21 23:00:00

Description

Incident ID: INC000021981959, INC000021982672, INC000021982689, INC000021982804, INC000021983160, INC000021983335, INC000021983552, INC000021983695.
Start Date/Time: 21/03/2026 01:48 AEDT
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 21/03/2026 23:00 AEDT
Affected State/s: QLD
Geographic Area/s: Nanum, Rocky Point, Trunding Regional Queensland: Cairns City, Mareeba
Description: Regional SLO affecting NBN Fibre to the Node (FTTN) services, outage has been caused by Tropical Cyclone Narelle, which resulted in widespread commercial power outages affecting communities in its path.

Updates

• 21/03/2026 05:20 AEDT - NBN reports weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 21/03/2026 11:00 AEDT - NBN reports weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 21/03/2026 17:00 AEDT - NBN advises that there is no new information since the last update.