Here you will find the Number Porting Terms and Conditions. It is important to ensure that you understand and comply with these conditions in order to ensure that your number port completes successfully.
Porting Fees
When porting a number or range of phone numbers into Raines Internet Solutions hosted voice platform, we consider the porting request in one of two categories. The port request is either considered a simple request or complex request. Generally stand-alone PSTN services or existing VoIP virtual lines are considered as simple number porting requests. ISDN services or 100 number ranges are considered complex porting requests and will attract higher porting fees.
Our porting fees are as follows:
- Simple number porting - $50 ex GST. per request (this can include multiple numbers in the same port request).
- Complex number porting - $200 ex GST per request (this can include multiple numbers or ranges in the same port request).
- 1300/1800 number porting - $80 ex. GST per request
Validation
When you request to have your existing number ported to us we will validate your request to ensure that your number can be ported. Some products, services or features may prevent your numbers from being ported, these include Line Hunt, DSL, Fax Duet, a pending disconnection by your current provider and other.
Service Disruption
When porting a number you may experience a service disruption for a few minutes however in some rare instances this can last for up to an hour. Porting your number may also cause other services to stop operating, for example, an ADSL service on the same line or a monitored alarm.
Disconnection Fees
We recommend that before porting your number you should confirm with your current provider if there are any penalties or fees applicable and if there are any contracts with them that you may be ending by doing so.
Completion
We will keep you informed of the status of your application including when the port has been booked for completion, when it completes or if there are any complications such as associated products, services or features that may prevent your number from being ported. We will also test your service to ensure it is working before we mark it as complete.
Enquiries
If you have any questions or concerns about your number porting application you can contact us at support@hostedvoice.services or (03) 9912-6838 (9AM – 5PM AEST Monday to Friday Excluding Public Holidays).
Other Terms and Conditions
You must not deactivate your existing service when porting. Telephone numbers can only be ported while active.
Raines Internet Solutions provides no guarantee that it can port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. In such a case we may request additional information and you authorise Raines Internet Solutions to correct the information and resubmit the request to port your telephone number or dispute the rejection by your current Service Provider. A porting request may also be rejected for other reasons as stated in the LNP Industry Code.
Raines Internet Solutions provides no guarantee that the telephone number will be ported within any specified timeframe. Porting Hours of Operation are 8am to 5pm AEST/AEDST Monday to Friday, excluding National Public Holidays. Cutover can only be initiated at least 5 business days after the porting Notification Advice is sent by Raines Internet Solutions to your current Service Provider. If a port request is rejected and needs to be resubmitted, cutover cannot take place for at least another 5 business days after the request is resubmitted.
In the event of a port, withdrawal or reversal, Raines Internet Solutions is not responsible for any period of outage.
You may have outstanding contractual obligations and/or port-out costs owed to your current Service Provider. Raines Internet Solutions is not liable for any such costs.
Only your telephone number will be transferred to Raines Internet Solutions. This may result in the loss of any Value Added Services that are associated with the service provided by your existing Service Provider (eg Voicemail).
If you wish to port your telephone number from Raines Internet Solutions to another Service Provider, then you must contact the other Provider to initiate the transfer.
Raines Internet Solutions reserves the right to charge a fee for porting your telephone number to or from Raines Internet Solutions. Local Number Portability (LNP) does not guarantee you can keep your telephone number if you move to a different geographic location.
By submitting a Number Porting Application with Raines Internet Solutions, you
- Agree to the above Terms and Conditions.
- Acknowledge and reviewed the current Raines Internet Solutions calling rate schedule.
- Authorise for the telephone number(s) listed above to be ported to Raines Internet Solutions.
- Acknowledge that you are authorised to request the porting of the telephone number(s) listed on the porting request form.
- Acknowledge that you have been advised that:
- By porting the telephone number(s) listed on this form, the service associated with that telephone number is disconnected from the existing service provider’s network and may result in finalisation of the account for that service;
- By porting the telephone number(s) listed on this form, any DSL/Spectrum Sharing service associated with that telephone number is disconnected and may result in finalisation of the DSL Spectrum Sharing account for that service; and
- Although you have the right to port the telephone number(s), there may be costs and obligations associated with the port which may include early termination fees and porting fees – port away fees may be charged by your existing carrier.
Email Contact
Have understood and agreed that Raines Internet Solutions may contact you via authorised 3rd party email services for important notifications.
