How to add a shared mailbox on the Outlook mobile app

Opening a shared mailbox for mobile devices is a new Office 365 feature available since September 2019.  The following steps are only supported in the latest release of the Outlook app for iOS and Android.

  1. Ensure that you have your primary mailbox already registered with the Outlook mobile app before proceeding to add the Shared Mailbox.
  2. After the primary mailbox is added into the  Outlook mobile app, tap the Add Mailbox icon again on the left navigation bar to add a Shared Mailbox.
  3. Choose the Shared Mailbox option from the menu.
  4. Select the primary mailbox that is delegated permissions to open the Shared Mailbox you wish to link/register.
  5. Enter the email address of the Shared Mailbox. 
  • Outlook, App, Mobile, iOS, Android, Shared Mailbox
  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Set up your mailbox in the Android Email app

Use these instructions to set up your email with your Android device. Update your Gmail app to...

Set up your mailbox in the iPhone or iPad Mail app

Use these instructions to set up your email with your iOS device. Go to your device's...

Set up your mailbox in the Mail app for Windows 10 (Mobile or Tablet)

Use the following instructions to setup your Office 365 mailbox in the Windows 10 Mail app. This...

Add an email account to Outlook for PC

Most email accounts, including Office 365, Exchange server accounts, Outlook.com, Hotmail.com,...

Open and use a shared mailbox in Outlook on the web

A shared mailbox makes it easy for a group of people to monitor and send email from a public...