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 Critical Information Summaries for NBN Plans

Select a plan below to view its full Critical Information Summary. All plans include unlimited...

 DNS Servers for Raines Internet Solutions

All customers should reference this article for the correct DNS server settings to use for public...

 Miscellaneous Fees and Charges Related to NBN Service Delivery

The following table lists all Miscellaneous Fees and Charges Related to NBN Service Delivery. We...

 NBN Enhanced Fault Rectification Service (EFRS) Information

The Enhanced Fault Rectification Service (EFRS) is a service level agreement (SLA) offered by...

 Troubleshooting guide when your NBN service is not working as expected

Before following the below troubleshooting steps, please always check NBNco's network status...

 Understanding NBN Authentication Types: PPPoE vs IPoE

This article is designed to explain the difference between Authentication types for your NBN™...

 Understanding NBN Plans Greater than 1Gbps

With the rollout of ultra-fast NBN plans (>1Gbps), many customers are upgrading expecting...

 Understanding the NBN IP Address Types Available

This guide is to explain our new IP addressing options available to customers connected on any of...