Raines Internet Solutions • nbn™ Broadband Internet Access
Issued 1 July 2025 • Version 2.0. This is a summary only and does not reflect any promotional offer or discount that may apply. Information is current as at the date of issue and is subject to change (including on nbn™ CPI review from 1 July each year).
Full Customer Terms, Agreements & Policies: myaccount.raineshosting.com/knowledgebase/8/Agreements-and-Policies
Information about the service
| Service description | An unlimited-data nbn™ broadband internet service delivered over the Australian nbn™ network. Best suited to: hd streaming, small family. |
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| Plan name | NBN25 |
| Minimum term | None — no lock-in contract, flexible month-to-month. |
| Availability | All nbn™ technology types. Subject to a successful service qualification at your address. |
| Important conditions & exclusions | Data-only nbn™ service — no home phone / voice service is included. A compatible modem/router is required. Static IP and the Enhanced Fault Rectification Service (EFRS) are optional paid extras (not included). |
Information about pricing
| Minimum monthly charge | $79.00 ex GST ($86.90 inc GST) per month |
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| Standard set-up / connection | $0.00 — free standard setup (premium install options available). New nbn™ TC-4 connection fee per AVC: $0.00. |
| Modem / hardware | BYO compatible modem, or an optional business-grade router is available (price on application). |
| Minimum total cost (1 month) | $79.00 ex GST (one month), as there is no fixed term and no standard setup fee. |
| Maximum monthly charge | $79.00 ex GST ($86.90 inc GST) per month (excludes optional add-ons and any out-of-plan / one-off charges below). |
| Cancellation | No fixed term and no early-termination fee. Cancellation can take up to 3 business days; charges apply to the end of the current billing period. Charges are billed one month in advance. |
Other information
| Typical speed (download / upload) | 25 Mbps / 10 Mbps. Typical speed is an estimate based on best effort in optimal conditions. Actual speeds may vary depending on network conditions, your nbn™ technology type, in-premises wiring, and your modem/router and in-home setup, which can limit the speed you receive. |
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| Typical busy-period speed (7–11pm) | 25 Mbps download / 10 Mbps upload. As a small RSP, Raines Internet Solutions does not oversubscribe its upstream carrier capacity, so services are not slowed during the busy evening period. nbn™ technology type and in-premises factors may still affect the speed your service can achieve. |
| Speed on FTTN / FTTB / FTTC connections | On copper-based connections the maximum attainable line speed may be lower than this plan’s speed. After connection we confirm the speed your line can achieve and, if it cannot reach this plan’s speed, we will offer to move you to a lower-priced plan that matches your attainable speed or to exit without penalty. |
| Data allowance | Unlimited — no excess data or usage charges apply. |
| Optional add-ons | Static IPv4 address $4.00/mo ex GST • nbn™ service monitoring $15.00 setup + $10.00/mo ex GST • Enhanced Fault Rectification Service (EFRS) for business from $30.00/mo ex GST (default $0 / standard rectification applies to all plans). |
| One-off charges that may apply | Late cancellation / missed appointment $80.00 • Labour $80.00/hr (rounded up to the next hour) • Fault raised but not found on the carrier network $150.00 • Greenfields / subsequent installation $280.00 • Service transfer $5.00. All ex GST. nbn™ Co charges incurred on your behalf are passed through. |
Customer service & complaints
| Contact us | Phone (business hours): (03) 9912 6838 | Submit a service request online | Web: rainesinternet.solutions |
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| Support | Australian-based support. Faults reported during business hours are investigated the same business day (or next business day if reported after hours), unless an enhanced support agreement is in place. |
| Full terms & conditions | This is a summary only. Our full Customer Terms, Agreements & Policies are available at myaccount.raineshosting.com/knowledgebase/8/Agreements-and-Policies. |
| Complaints | Please contact us first using the details above so we can resolve your complaint. |
| Telecommunications Industry Ombudsman (TIO) | If we cannot resolve your complaint to your satisfaction, you may contact the TIO. Phone 1800 062 058 | Web tio.com.au |
