The following information applies to any customer using either existing Audio-Conferencing SKUs or Business Voice plans for Teams Calling. Raines Internet Solutions will make the following changes mentioned below to your existing subscriptions on your behalf - you do not have to do anything. If you don't already use M365 Audio Conferencing features in Teams Meetings, please contact us to request a free SKU be attached to the users who wish to be enabled for the Dial-In and Dial-Out capabilities for Teams Meetings.
Replacing M365 Audio Conferencing License with $0 Microsoft Teams Audio Conferencing with dial-out to USA/CAN
In August 2021 Microsoft announced that they would be adding unlimited dial-in capabilities to Microsoft Teams meetings for eligible Microsoft 365 plans (blog).
This means that customers can now get Microsoft 365 Audio Conferencing free by adding Microsoft Teams Audio Conferencing with Dial-Out to USA/CAN (Product ID: CFQ7TTC0JXCZ) to your tenant. Adding this free subscription enables the PSTN dial-in and dial-out capability for your Teams Meetings. This SKU is considered an Add-on to the eligible plans listed below and is valid for Legacy CSP subscriptions or NCE (New Commerce Experience) subscriptions.
Microsoft Teams Audio Conferencing with dial-out to USA/CAN is only available to Commercial and Nonprofit customers and not Education customers at this time. Although the SKU name specifically mentions 'with dial-out to USA/CAN', this SKU is available to users in APAC region.
The new SKU also includes 60 dial-out minutes per user, per month pooled at the tenant level to 44 Zone A Countries.
The list of Commercial Microsoft 365 plans eligible for the $0 Microsoft Teams Audio Conferencing Add-on SKU are as follows:
- Microsoft 365 E3
- Office 365 E3
- Office 365 E1
- Microsoft 365 F3
- Microsoft 365 F1
- Office 365 F3
- Teams Essentials (Azure AD Identity)
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
Replacing M365 Business Voice without Calling Plan with Microsoft Teams Phone Standard
Microsoft 365 Business Voice without Calling Plan and Microsoft 365 Business Voice Plan were both retired as of March 1st, 2022. These SKUs have now been replaced by Microsoft Teams Phone with Calling Plan and Microsoft Teams Phone Standard respectively.
For customers who were using the Business Voice SKUs, please be aware that they will be replaced with the following 2 SKUs:
- Microsoft Teams Phone Standard (available for Commercial, Nonprofit and Education customers).
- Microsoft Teams Audio Conferencing with dial-out to USA/CAN (a zero-dollar SKU, available to commercial and NFP customers only).
If your base subscription is still using the legacy CSP plan, they we will add the replacement SKUs available under the legacy CSP plan; if the base subscription is already on NCE (new commerce experience), the replacement subscriptions will be added under NCE for your tenant.
Microsoft will still allow auto-renewal for existing Business Voice customers from July 7 to September 28, 2022. From September 28, 2022, existing Business Voice customers will need to transition to Teams Phone Standard. Raines Internet Solutions will help existing customers migrate to the new subscription plans before the existing plans expire to avoid any service interruptions. It's important to re-assign the new service plans to users who are already using Business Voice Plans, before removing the old plans from the user. A user without a valid voice plan (even only temporarily) can cause the Teams Phone provisioning system to un-assign phone numbers and cause service issues for users.
For the official announcement from Microsoft and detailed steps of changes that we will make to your tenant on your behalf, please refer to the Microsoft documentation here.
Wednesday, September 28, 2022