Technical Support Services
Our Remote Support software supports all major Operating Systems and versions; this includes Windows, Mac OSX & Linux. We also have support for just about any other system that supports Java.
The benefit of ordering this service is that you will be a registered client and have access to our Client Portal which will track your support work orders, communication history with each request and all invoices sent.
Place an order for this service if you would like the flexibility to pay as you go for Remote Support. Each support request will be charged at the normal remote support rate -
This service provides a fixed-price monthly support agreement based on the total number of users, endpoints, servers and network devices that you wish to have managed by Raines Internet Solutions dedicated support services. Agreements will require a complete business-wide audit to assess the total support coverage required.
Coverage provides telephone support, on-site support and remote support during standard business hours for the endpoint(s), user(s), server(s) or network device(s) included in this agreement.