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NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-07 00:00:00
End: 2026-07-07 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 07/07/2026 12:00 AM AEST
End Time: 07/07/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-03 00:00:00
End: 2026-07-03 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 03/07/2026 12:00 AM AEST
End Time: 03/07/2026 05:00 PM AEST
Duration: Minimal

Locations

• Blacktown, NSW
• Carramar, NSW
• Edgecliff, NSW
• Frenchs Forest, NSW
• Glebe, NSW
• Gosford, NSW
• Lakemba, NSW
• Miranda, NSW
• Mosman, NSW
• Newtown, NSW
• Parramatta, NSW
• Pendle Hill, NSW
• St Leonards, NSW
• Tamworth, NSW
• Bendigo, VIC
• Footscray, VIC

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-02 00:00:00
End: 2026-07-02 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 02/07/2026 12:00 AM AEST
End Time: 02/07/2026 05:00 PM AEST
Duration: Minimal

Locations

• Dandenong, VIC
• North Balwyn, VIC
• Tullamarine, VIC
• Wheelers Hill, VIC
• Ashmore, QLD
• Bundamba, QLD
• Aspley Depot, QLD
• Camp Hill, QLD
• Eight Mile, QLD
• Merrimac, QLD
• Greenfields Depot, SA
• Edwardstown, SA
• Prospect, SA
• Applecross, WA
• South Coogee, WA
• Doubleview, WA
• Geraldton, WA
• Kelmscott, WA
• Wangara Depot, WA
• Bentley Depot, WA
• Subiaco, WA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-07-01 00:00:00
End: 2026-07-01 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 01/07/2026 12:00 AM AEST
End Time: 01/07/2026 05:00 PM AEST
Duration: Minimal

Locations

• Blacktown, NSW
• Chatswood, NSW
• Edgecliff, NSW
• Frenchs Forest, NSW
• Glebe, NSW
• Gosford, NSW
• Lakemba, NSW
• Lidcombe, NSW
• Mosman, NSW
• Newtown, NSW
• Parramatta, NSW
• Pendle Hill, NSW
• Penrith, NSW
• St Leonards, NSW
• Asquith Depot, NSW
• Tamworth, NSW
• Bendigo, VIC
• Cheltenham, VIC
• Dandenong, VIC
• Footscray, VIC
• North Balwyn, VIC
• Tullamarine, VIC
• Wheelers Hill, VIC
• Ashmore, QLD
• Bundamba, QLD
• Aspley Depot, QLD
• Camp Hill, QLD
• Eight Mile, QLD
• Merrimac, QLD
• Greenfields Depot, SA
• St Marys, SA
• Modbury, SA
• Prospect, SA
• Applecross, WA
• Bassendean, WA
• South Coogee, WA
• Doubleview, WA
• Geraldton, WA
• Kelmscott, WA
• Mullaloo, WA
• Wangara Depot, WA
• Bentley Depot, WA
• Subiaco, WA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-29 00:00:00
End: 2026-06-29 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 29/06/2026 12:00 AM AEST
End Time: 29/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Ballarat, VIC
• Shepparton, VIC

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-25 00:00:00
End: 2026-06-25 05:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 25/06/2026 12:00 AM AEST
End Time: 25/06/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Significant Local Outage - Remote QLD

Description

Incident ID: INC000021981959, INC000021982672, INC000021982689, INC000021982804, INC000021983160, INC000021983335, INC000021983552, INC000021983695.
Start Date/Time: 21/03/2026 01:48 AEDT
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 21/03/2026 23:00 AEDT
Affected State/s: QLD
Geographic Area/s: Nanum, Rocky Point, Trunding Regional Queensland: Cairns City, Mareeba
Description: Regional SLO affecting NBN Fibre to the Node (FTTN) services, outage has been caused by Tropical Cyclone Narelle, which resulted in widespread commercial power outages affecting communities in its path.

Updates

• 21/03/2026 05:20 AEDT - NBN reports weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 21/03/2026 11:00 AEDT - NBN reports weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 21/03/2026 17:00 AEDT - NBN advises that there is no new information since the last update.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - Regional QLD - CS1903945

Description

Incident ID: CS1903945
End Date/Time: 27/03/2026 12:28 AEDT
Affected State/s: QLD
Geographic Area/s: The Dawn
Description: Regional SLO affecting Optus Wholesale Mobile services in The Dawn, QLD due to Unplanned Equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 25/03/2026 18:30 AEDT - Optus is aware of an outage affecting Wholesale Mobile services in The Dawn area due to Unplanned Equipment failure.
• 25/03/2026 18:40 AEDT - Optus is working on restoring the outage affecting Wholesale Mobile services.
• 26/03/2026 00:30 AEDT - Optus advises services remain disrupted with no new information since the last update.Â
• 26/03/2026 01:30 AEDT - Optus continues to work on restoring the affected Wholesale Mobile services.
• 27/03/2026 01:20 AEDT - Optus advises services remain disrupted with no further updates currently available.
• 27/03/2026 14:20 AEDT - Optus has advised that the outage impacting services has been resolved. Optus has resolved this incident.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Remote WA

Incident ID: INC000022000227, INC000022000276, INC000022001715, INC000022001973, INC000022003287, INC000022003459, INC000022004955.
Status:
Impact:
Start:
End:
Next Update Due: 2026-04-01 02:30:00

Description

Incident ID: INC000022000227, INC000022000276, INC000022001715, INC000022001973, INC000022003287, INC000022003459, INC000022004955.
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 1/04/2026 02:30 AEDT
Affected State/s: WA
Geographic Area/s: Exmouth
Description: Remote SLO affecting NBN Fibre to the Node (FTTN) services in Exmouth, WA due to commercial power outages and depleted back-up power sources caused by severe weather.

Updates

• 27/03/2026 10:05 AEDT - NBN reports restoration of services remains dependent on the return of commercial power supply, with technicians to be dispatched if services do not self-rectify following power restoration.
• 27/03/2026 15:55 AEDT - NBN continues to monitor power restoration and will dispatch technicians if services do not self-rectify once commercial power supply returns.
• 27/03/2026 21:30 AEDT - NBN advises that there is no new information regarding this outage.
• 27/03/2026 23:50 AEDT - NBN advises that there is no new information regarding this outage.
• 28/03/2026 05:10 AEDT - NBN advises that there is no new information regarding this outage.
• 28/03/2026 11:00 AEDT - NBN advises that there is no new information regarding this outage.
• 28/03/2026 18:15 AEDT - NBN advises that there is no new information regarding this outage.
• 29/03/2026 18:00 AEDT - NBN reports that restoration continues to depend on the return of commercial power supply, with technicians to be dispatched for services that do not self-rectify.
• 30/03/2026 18:00 AEDT - NBN advises that there is no new information regarding this outage.
• 31/03/2026 02:30 AEDT - Restoration of nbn services remains dependent on the reinstatement of commercial power. nbn is actively monitoring the progress of power restoration and will deploy technicians to sites where services do not automatically recover once commercial power is restored.

Description

Incident ID: INC32394461
Start Date/Time: 01/04/2026 04:23 AEDT
End Date/Time: 01/04/2026 09:27 AEDT
Affected State/s: VIC
Geographic Area/s: Traralgon VIC
This incident may be impacting Emergency Call Services for Upstream Carrier customers.
Description: Upstream Carrier major incident due to a suspected fibre break.

Updates

• 01/04/2026 05:52 AEDT - Please be advised that we are currently experiencing a service disruption affecting Upstream Carrier Transmission and Internet services in Traralgon, Victoria. Our Tier 3 teams are actively investigating to determine the cause of the issue. An estimated time for restoration will be provided once the initial assessment is complete.
• 01/04/2026 11:45 AEDT - Our 3rd party provider has advised splicing activities have been completed with all services restored as of 09:27 AEDT. If your service did not recover, please contact your Upstream Carrier support team for further assistance on 1300 85 58 45.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Major Incident in SA, WA - INC32395898

Description

Incident ID: INC32395898
Start Date/Time: 02/04/2026 22:53 AEDT
End Date/Time: 03/04/2026 05:45 AEDT
Affected State/s: SA, WA
Geographic Area/s: Adelaide, Perth
Description: Major Incident affecting Upstream Carrier Transmission services located between Adelaide and Perth due to suspected fibre break.

Updates

• 03/04/2026 00:15 AEDT - Please be advised that a service disruption is currently impacting Internet and Transmission services between Adelaide and Perth. Our T3 teams are actively investigating to determine the cause. An estimated time for restoration will be shared once initial diagnostics are complete. Further updates will be provided as they become available.
• 03/04/2026 03:49 AEDT - Upstream Carrier field technicians have verified that the fibre break resulted from vandalism, with the fault isolated to a damaged joint. Fibre crews are en route and are scheduled to arrive on site to begin cable preparation at approximately 03:15 AEDT on 03/04/2026.
• 03/04/2026 04:49 AEDT - The fibre technicians have arrived at the fault location and have commenced fibre splicing. There is no ETR available at this time. The next update will be provided at 08:15 AEDT on 03/04/2026.
• 03/04/2026 07:15 AEDT - The Splicing activities have been completed and intercapital services restored at 05:45 AEDT 03/04/2026. Investigation is ongoing to restore some regional services. Further updates will be provided as they become available.
• 03/04/2026 08:09 AEDT - The Splicing activities have been completed and intercapital services restored at 05:45 AEDT

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - VIC - INC32436303

Description

Incident ID: INC32436303
Severity: Minor
Affected State/s: VIC
Geographic Area/s: Dandenong
Description: Minor VNI affecting Upstream Carrier Internet services in Dandenong, VIC due to a configuration issue on the third-party carrier network.
All impacted services have now been restored.

Updates

• 06/05/2026 07:00 AEST - The Carrier has identified an issue impacting NBN NNI services in Dandenong and is engaging the third-party supply partner to investigate the root cause.
• 06/05/2026 08:04 AEST - The Carrier has engaged the third-party carrier and internal technical teams to investigate, noting that initial port resets did not resolve the situation.
• 06/05/2026 08:26 AEST - The third-party carrier has corrected a configuration issue and traffic has been restored. Upstream Carrier has resolved this incident.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement NBN Significant Local Outage in NSW INC000022137466

Incident ID: INC000022137466
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022137466
Severity: Regional
Start Date/Time: 24/05/2026 00:14 AEST
End Date/Time: 24/05/2026 at 12:02 AEST
Affected State/s: NSW
Geographic Area/s: Cams Wharf, Catherine Hill Bay, Murrays Beach, Gwandalan, Summerland Point, Caves Beach, Swansea, Swansea Heads
Description: Regional Significant Local Outage affecting Multiple NBN Technology services in NSW due to suspected vandalism.

Updates

• 24/05/2026 03:30 AEST - NBN technicians are on-site and working to restore services as a priority.
• 24/05/2026 09:31 AEST - NBN technicians are on-site and working to restore services as a priority.
• 24/05/2026 12:31 AEST - Field teams have completed repairs caused by vandalism, and nbn® services have been restored.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - NSW - INC32453466

Incident ID: INC32453466
Status:
Impact:
Start:
End:
Next Update Due: 2026-05-26 05:00:00

Description

Incident ID: INC32453466
Severity: Minor
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 26/05/2026 05:00 AEST
Affected State/s: NSW
Geographic Area/s: Castle Hill
Description: Minor VNI affecting Upstream Carrier Internet services in Castle Hill, NSW due to unknown root cause.

Updates

• 26/05/2026 02:13 AEST - Please be advised of a brief service disruption which affected Internet services around the area of Castle Hill, NSW. Our T3 teams have been engaged to investigate and identify the root cause of the disruption. Impacted services were observed to restore; however Upstream Carrier T3 teams continue to investigate the root cause.
• 26/05/2026 02:27 AEST - Please be advised that this service disruption has reoccurred. Upstream Carrier T3 teams are investigating the root cause and further information will be provided as updates become available.
• 26/05/2026 03:10 AEST - Upstream Carrier T3 IP Teams have lost remote management to the equipment on-site, requiring attendance by a Upstream Carrier Field Technician. Field resources have been engaged and dispatched to the site.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - WA

Incident ID: INC000022155326, INC000022155883, INC000022156400, INC000022157198, INC000022157844, INC000022158471, INC000022159214, INC000022159478, INC000022159752, INC000022157042, INC000022155814, INC000022157069, INC000022159404, INC000022157101, INC000022156485, INC000022159346, INC000022155994, INC000022156641, INC000022157118, INC000022157357, INC000022157628, INC000022157073, INC000022157103, INC000022158784, INC000022155945, INC000022157173, INC000022157125, INC000022155581, INC000022157949, INC000022157551, INC000022154871, INC000022155821, INC000022157557, INC000022157802, INC000022156406, INC000022157153, INC000022157076, INC000022155906, INC000022157928, INC000022159426, INC000022155747, INC000022156883, INC000022157016, INC000022157221, INC000022159427, INC000022157089, INC000022153284, INC000022156629, INC000022157285, INC000022157399, INC000022157426, INC000022157333, INC000022158348, INC000022159396, INC000022159506, INC000022157167, INC000022159437, INC000022157145, INC000022154584, INC000022157476, INC000022155855, INC000022155789, INC000022157091, INC000022156455, INC000022151830, INC000022157834, INC000022160249, INC000022158780, INC000022155277, INC000022155862, INC000022156898, INC000022157241, INC000022157545, INC000022155549
Status:
Impact:
Start:
End:
Next Update Due: 2026-06-03 12:40:00

Description

Incident ID: INC000022155326, INC000022155883, INC000022156400, INC000022157198, INC000022157844, INC000022158471, INC000022159214, INC000022159478, INC000022159752, INC000022157042, INC000022155814, INC000022157069, INC000022159404, INC000022157101, INC000022156485, INC000022159346, INC000022155994, INC000022156641, INC000022157118, INC000022157357, INC000022157628, INC000022157073, INC000022157103, INC000022158784, INC000022155945, INC000022157173, INC000022157125, INC000022155581, INC000022157949, INC000022157551, INC000022154871, INC000022155821, INC000022157557, INC000022157802, INC000022156406, INC000022157153, INC000022157076, INC000022155906, INC000022157928, INC000022159426, INC000022155747, INC000022156883, INC000022157016, INC000022157221, INC000022159427, INC000022157089, INC000022153284, INC000022156629, INC000022157285, INC000022157399, INC000022157426, INC000022157333, INC000022158348, INC000022159396, INC000022159506, INC000022157167, INC000022159437, INC000022157145, INC000022154584, INC000022157476, INC000022155855, INC000022155789, INC000022157091, INC000022156455, INC000022151830, INC000022157834, INC000022160249, INC000022158780, INC000022155277, INC000022155862, INC000022156898, INC000022157241, INC000022157545, INC000022155549
Severity: Regional
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 03/06/2026 12:40 AEST
Affected State/s: WA
Geographic Area/s:
Remote Western Australia: Argyle, Gidgegannup, Gooseberry Hill, Kalamunda, Mahogany Creek, Maida Vale, Mundaring, Rosa Brook, South-West, Yabberup
Regional Western Australia: Australind, Baldivis, Brunswick Junction, Bunbury, Capel, Collie, Cowaramup, Donnybrook, Dunsborough, Dunsborough South, Harvey, Margaret River, Myalup, Woodridge Estate, Yallingup, Yallingup Siding
Major Cities Western Australia: Armadale, Ascot, Cannington, Hilton, Kelmscott, Kingsley, Palmyra, Riverton, South Coogee, South Lake, Spearwood, Willetton
Description: NBN SLO due to Severe weather has caused commercial power outages, which has impacted the nbn network in the Lower West, South West and Central Wheat Belt regions of WA. This incident may be impacting Emergency Call Services for NBN customers.

Updates

• 31/05/2026 18:45 AEST - Due to ongoing extreme weather, access issues continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will continue in areas where safe access is available. Nbn is prioritising generator deployments to parts of the nbn network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 31/05/2026 20:25 AEST - NBN reports services remain disrupted with no new information available since the last update.
• 31/05/2026 23:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 04:40 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 10:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 16:15 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 22:05 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 12:40 AEST - Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - NT - INC000022158884

Incident ID: INC000022158884
Status:
Impact:
Start:
End:
Next Update Due: 2026-06-03 17:05:00

Description

Incident ID: INC000022158884
Severity: Remote
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 03/06/2026 17:05 AEST
Affected State/s: NT
Geographic Area/s: Nhulunbuy, Yirrkala
Description: Remote SLO affecting NBN Fibre to the Premises (FTTP) services in Nhulunbuy, Yirrkala, NT due to a fault within third‑party managed network infrastructure in the Arnhem region of the Northern Territory.

Updates

• 01/06/2026 17:30 AEST - NBN is currently assessing the root cause of the impact to the network to develop a restoration plan.
• 01/06/2026 23:30 AEST - NBN advises the issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 10:30 AEST on 02/06/2026.
• 02/06/2026 05:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 02/06/2026 11:25 AEST - NBN advises that the technicians are expected to arrive by approximately 13:30 AEST on 02/06/2026.
• 02/06/2026 17:05 AEST - NBN advises that the technicians are now on-site and are working to restore the affected services as a priority.
• 02/06/2026 20:45 AEST - NBN advises that a third-party managed network infrastructure fault that impacted the nbn network has been restored, and services are now back online. 

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - WA

Incident ID: INC000022157173, INC000022157103.
Status:
Impact:
Start:
End:
Next Update Due: 2026-06-05 22:45:00

Description

Incident ID: INC000022157173, INC000022157103.
Severity: Regional
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 05/06/2026 22:45 AEST
Affected State/s: WA
Geographic Area/s:
Regional Western Australia: Dunsborough, Cowaramup.
This incident may be impacting Emergency Call Services for NBN customers.

Updates

• 31/05/2026 18:45 AEST - Due to ongoing extreme weather, access issues continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will continue in areas where safe access is available. Nbn is prioritising generator deployments to parts of the nbn network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 31/05/2026 20:25 AEST - NBN reports services remain disrupted with no new information available since the last update.
• 31/05/2026 23:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 04:40 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 10:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 16:15 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 22:05 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 12:40 AEST - NBN advises that weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 02/06/2026 17:35 AEST - NBN advises that weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 03/06/2026 10:15 AEST - NBN advises that there has been no new information on the outage since the last update.
• 03/06/2026 14:55 AEST - Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 03/06/2026 22:45 AEST - NBN advises that there has been no new information on the outage since the last update.
• 04/06/2026 22:45 AEST - NBN advises that there has been no new information on the outage since the last update.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - NSW, NT, QLD, TAS, WA, VIC

Incident ID: INC000022167708
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022167708
Severity: Regional/Remote
End Date/Time: 05/06/2026 16:19 AEST
Affected State/s: NSW, NT, QLD, TAS, WA, VIC
Geographic Area/s: Multiple Locations
Description: Regional/Remote SLO affecting NBN Satellite services in NSW, NT, QLD, TAS, WA, VIC due to a potential hardware fault.

Updates

• 05/06/2026 01:45 AEST - NBN technicians have been assigned to attend the site to continue troubleshooting a potential hardware fault, with an expected arrival of 11:00 AEST.
• 05/06/2026 07:35 AEST - NBN advised that the technicians are expected to arrive by approximately 16:00 AEST on 05/06/2026.
• 05/06/2026 13:30 AEST - Technicians are now on-site and are working to restore the affected nbn® services as a priority.
• 05/06/2026 17:41 AEST - A hardware fault affecting NBN services has been resolved. Monitoring remains in place to ensure ongoing NBN network stability.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - NSW, QLD, SA, WA

Incident ID: INC000022193398
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022193398
Severity: Regional
Affected State/s: NSW, QLD, SA, WA
Geographic Area/s: Albert, Arumpo, Babinda, Balranald, Beemunnel, Bobadah, Bogan, Booligal, Boona Mount, Brewarrina, Buddabadah, Bulla, Bullarah, Canbelego, Canonba, Clare, Cobar, Condobolin, Coolabah, Coonamble, Corrong, Cubba, Curlew Waters, Eenaweena, Enngonia, Eremerang, Euabalong, Euabalong West, Fifield, Five Ways, Fords Bridge, Garah, Gilgunnia, Girilambone, Gulargambone, Gumbalie, Gunbar, Hatfield, Hay, Hay South, Hermidale, Hillston, Honeybugle, Hungerford, Irymple, Ivanhoe, Kerrigundi, Kiacatoo, Kikoira, Kulwin, Kyalite, Lake Cargelligo, Little Topar, Louth, Mallowa, Marthaguy, Maude, Menindee, Merriwagga, Miandetta, Millie, Milparinka, Moolpa, Moree, Mossgiel, Mount Harris, Mount Hope, Mulla, Mumblebone Plain, Murrawombie, Murrin Bridge, Mutawintji, Naradhan, Nevertire, Noona, Nymagee, Nyngan, One Tree, Oxley, Packsaddle, Pan Ban, Pangee, Pigeonbah, Sandy Creek, Tenandra, Tilpa, Tottenham, Tullamore, Tullibigeal, Ungarie, Wallanthery, Wanaaring, Warren , White Cliffs, Wilcannia, Yanga, Yantabulla, Archer River, Bamaga, Bedourie, Bingegang, Birdsville, Bloomfield, Bogie, Boigu Island, Bowen, Bulloo Downs, Cameron Corner, Cape Tribulation, Chillagoe, Clairview, Clarke Creek, Coen, Collaroy, Collinsville, Cooktown, Cow Bay, Dauan Island, Diamantina Lakes, Dingo, Diwan, Dixie, Eromanga, Erub Island, Evans Landing, Farrars Creek, Gamboola, Hail Creek, Hope Vale, Horn, Hungerford, Iama Island, Iron Range, Jundah, Kunwarara, Lakefield, Lakeland, Laura, Lizard, Lockhart River, Lotus Creek, Mackenzie River, Mapoon, Marlborough, Masig Island, May Downs, Mer Island, Middlemount, Middleton, Mission River, Mount Britton, Mount Gardiner, Mount Wyatt, New Mapoon, Newlands, Noccundra, Ogmore, Opalton, Oxford, Palmer, Pasha, Poruma Island, Quilpie, Rossville, Saibai Island, Scottville, Seisia, Shelburne, Springlands, St Lawrence, Stanage, Starcke, Stonehenge, Thargomindah, Turrawulla, Ugar Island, Umagico, Unknown, Valkyrie, Wenlock, Whitsundays, Windorah, Yarraden, Bon Bon, Bookabie, Coorabie, Cordillo Downs, Glendambo, Ingomar, Innamincka, Kokatha, Maryvale, McDouall Peak, Mount Vivian, Pandie Pandie, Penong, Sceale Bay, Wandana, Westall, Wilgena, Yalata, Angelo River, Babbage Island, Coral Bay, East Lyons River, Exmouth Gulf, Fortescue, Francois Peron National Park, Gascoyne Junction, Gascoyne River, Gilroyd, Inggarda, Innawanga, Karijini, Lyndon, MacLeod, Maitland, Millstream, Minilya, Mulga Downs, Murchison, Nanga, Nanutarra, Ningaloo, North Plantations, North West Cape, Onslow, Pannawonica, Paraburdoo, Peedamulla, Rocklea, South Plantations, Useless Loop, West Lyons River, Woodleigh, Wooramel, Yalardy, Yandoo Creek
Description: Regional SLO affecting NBN Satellite services in NSW, QLD, SA, WA due to unknown root cause.

Updates

• 16/06/2026 16:10 AEST - NBN technicians are on-site and are working to restore the affected services as a priority.
• 16/06/2026 20:13 AEST - NBN Advises that all impacted services are now restored.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - QLD - CS1931909

Incident ID: CS1931909
Status:
Impact:
Start:
End:
Next Update Due: 2026-06-19 10:30:00

Description

Incident ID: CS1931909
Severity: Regional
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 19/06/2026 10:30 AEST
Affected State/s: QLD
Geographic Area/s: Torquay
Description: Regional SLO affecting Optus Wholesale Mobile services in Torquay, QLD due to unplanned equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 18/06/2026 17:00 AEST - Optus is aware of an outage affecting Wholesale Mobile services due to unplanned equipment failure.
• 18/06/2026 22:40 AEST - Optus reports that services remain disrupted with no new information available since the last update.
• 19/06/2026 04:30 AEST - Optus advises no new information available since the last update.
• 19/06/2026 09:20 AEST - Optus advises that the outage impacting services in Torquay area Queensland has been resolved.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-23 00:00:00
End: 2026-06-23 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 23/06/2026 12:00 AM AEST
End Time: 23/06/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-23 00:00:00
End: 2026-06-23 03:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 23/06/2026 12:00 AM AEST
End Time: 23/06/2026 03:00 AM AEST
Duration: 20 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-19 00:30:00
End: 2026-06-19 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 19/06/2026 12:30 AM AEST
End Time: 19/06/2026 06:30 AM AEST
Duration: Up to 4hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-19 02:00:00
End: 2026-06-19 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 19/06/2026 02:00 AM AEST
End Time: 19/06/2026 08:00 AM AEST
Duration: Up to 6hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-17 00:00:00
End: 2026-06-17 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 17/06/2026 12:00 AM AEST
End Time: 17/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Cheltenham, VIC
• Geelong, VIC
• Hawthorn, VIC
• Karingal, VIC
• Keysborough, VIC
• Port Melbourne Depot, VIC
• Mount Eliza, VIC
• Reservoir, VIC
• St Kilda, VIC
• Traralgon, VIC
• Nambour, QLD
• Greenfields Depot, SA
• St Marys, SA
• Edwardstown, SA
• Elizabeth, SA
• Modbury, SA
• Bassendean, WA
• Doubleview, WA
• Hilton, WA
• Mullaloo, WA
• Bentley Depot, WA
• Darwin, NT

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-16 00:00:00
End: 2026-06-16 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 16/06/2026 12:00 AM AEST
End Time: 16/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Albury, NSW
• Campsie, NSW
• Chatswood, NSW
• Carramar, NSW
• Frenchs Forest, NSW
• Glebe, NSW
• Lakemba, NSW
• Liverpool, NSW
• Miranda, NSW
• Mosman, NSW
• Mayfield, NSW
• Peakhurst, NSW
• Penrith, NSW
• Richmond, NSW
• Rockdale, NSW
• St Leonards, NSW
• Wollongong, NSW
• Subiaco, WA
• Queanbeyan, ACT

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - NT - INC000022183540 - Resolved

Incident ID: INC000022183540
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022183540
Severity: Remote
Affected State/s: NT
Geographic Area/s: Nhulunbuy, Yirrkala
Description: Remote Significant Local Outage affecting NBN Fibre to the Premises (FTTP) services in Nhulunbuy, Yirrkala, NT due to a hardware fault.
All impacted services have now been restored.

Updates

• 12/06/2025 13:15 AEST - NBN reports that the issue could not be restored remotely and technicians are being engaged to investigate the fault, with field services currently assessing logistics for the remote site.
• 12/06/2025 18:00 AEST - NBN advises there has been no new information on the outage since our last update.
• 13/06/2025 00:00 AEST - The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 10:00 AEST on 13/06/2026.
• 13/06/2026 06:00 AEST - NBN advises there has been no new information on the outage since our last update.
• 13/06/2026 12:00 AEST - NBN has resolved the hardware fault affecting services. NBN has resolved this incident.

NBN Scheduled Maintenance Emergency – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-10 00:00:00
End: 2026-06-10 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Maintenance.
Start Time: 10/06/2026 12:00 AM AEST
End Time: 10/06/2026 06:00 AM AEST
Duration: Up to 6hrs

Locations

• Berkeley Vale, NSW
• Mayfield, NSW

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-09 00:00:00
End: 2026-06-09 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 09/06/2026 12:00 AM AEST
End Time: 09/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Gosford, NSW
• Southport, QLD

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-05 22:00:00
End: 2026-06-06 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 05/06/2026 10:00 PM AEST
End Time: 06/06/2026 06:00 AM AEST
Duration: Up to 8hrs

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - WA- *Resolved*

Incident ID: INC000022153284, INC000022154584, INC000022154848, INC000022154871, INC000022154909, INC000022154914, INC000022155182, INC000022155359, INC000022155371, INC000022155378, INC000022155405, INC000022155546, INC000022155555, INC000022155624, INC000022155626, INC000022155638, INC000022155643, INC000022155747, INC000022155789, INC000022155854, INC000022155793, INC000022155804, INC000022155806, INC000022155866, INC000022155814, INC000022155820, INC000022155821, INC000022155875, INC000022155883, INC000022155887, INC000022155906, INC000022155909, INC000022155970, INC000022155918, INC000022155997, INC000022156031, INC000022156042, INC000022156455, INC000022156400, INC000022156475, INC000022156476, INC000022156485, INC000022156406, INC000022156423, INC000022156516, INC000022156652, INC000022156599, INC000022156678, INC000022156621, INC000022156629, INC000022156692, INC000022156630, INC000022156699, INC000022156635, INC000022156708, INC000022156710, INC000022156713, INC000022156723, INC000022156847, INC000022156731, INC000022156862, INC000022156955, INC000022156877, INC000022156878, INC000022156958, INC000022156883, INC000022156889, INC000022156899, INC000022156968, INC000022156969, INC000022156912, INC000022156980, INC000022156922, INC000022156930, INC000022157012, INC000022157016, INC000022156940, INC000022157043, INC000022157048, INC000022157153, INC000022157160, INC000022157062, INC000022157068, INC000022157167, INC000022157069, INC000022157074, INC000022157076, INC000022157180, INC000022157182, INC000022157183, INC000022157089, INC000022157198, INC000022157210, INC000022157114, INC000022157221, INC000022157117, INC000022157127, INC000022157235, INC000022157240, INC000022157145, INC000022157255, INC000022157285, INC000022157399, INC000022157414, INC000022157426, INC000022157333, INC000022157557, INC000022157476, INC000022157480, INC000022157568, INC000022157590, INC000022157594, INC000022157610, INC000022157625, INC000022157629, INC000022157750, INC000022157751, INC000022157768, INC000022157853, INC000022157949, INC000022157871, INC000022157802, INC000022157819, INC000022157920, INC000022157831, INC000022157928, INC000022157834, INC000022157844, INC000022158451, INC000022158348, INC000022158459, INC000022158365, INC000022158471, INC000022158473, INC000022158477, INC000022158484, INC000022158382, INC000022158384, INC000022158504, INC000022158406, INC000022158510, INC000022155179, INC000022154987, INC000022155193, INC000022155196, INC000022154999, INC000022155277, INC000022155326, INC000022155345, INC000022155549, INC000022155559, INC000022155581, INC000022155583, INC000022155584, INC000022155791, INC000022155855, INC000022155860, INC000022155862, INC000022155869, INC000022155890, INC000022155951, INC000022155912, INC000022155992, INC000022155994, INC000022156004, INC000022155945, INC000022156393, INC000022156438, INC000022156572, INC000022156583, INC000022156584, INC000022156654, INC000022156667, INC000022156668, INC000022156669, INC000022156717, INC000022156640, INC000022156641, INC000022156850, INC000022156861, INC000022156868, INC000022156891, INC000022156898, INC000022156973, INC000022156979, INC000022156917, INC000022156996, INC000022157042, INC000022156944, INC000022157154, INC000022157155, INC000022157061, INC000022157073, INC000022157173, INC000022157081, INC000022157186, INC000022157103, INC000022157211, INC000022157118, INC000022157125, INC000022157128, INC000022157241, INC000022157243, INC000022157357, INC000022157290, INC000022157331, INC000022157551, INC000022157572, INC000022157574, INC000022157506, INC000022157510, INC000022157516, INC000022157611, INC000022157617, INC000022157627, INC000022157628, INC000022157532, INC000022157544, INC000022157545, INC000022151441, INC000022157769, INC000022157854, INC000022157791, INC000022157806, INC000022157845, INC000022158440, INC000022157361
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022153284, INC000022154584, INC000022154848, INC000022154871, INC000022154909, INC000022154914, INC000022155182, INC000022155359, INC000022155371, INC000022155378, INC000022155405, INC000022155546, INC000022155555, INC000022155624, INC000022155626, INC000022155638, INC000022155643, INC000022155747, INC000022155789, INC000022155854, INC000022155793, INC000022155804, INC000022155806, INC000022155866, INC000022155814, INC000022155820, INC000022155821, INC000022155875, INC000022155883, INC000022155887, INC000022155906, INC000022155909, INC000022155970, INC000022155918, INC000022155997, INC000022156031, INC000022156042, INC000022156455, INC000022156400, INC000022156475, INC000022156476, INC000022156485, INC000022156406, INC000022156423, INC000022156516, INC000022156652, INC000022156599, INC000022156678, INC000022156621, INC000022156629, INC000022156692, INC000022156630, INC000022156699, INC000022156635, INC000022156708, INC000022156710, INC000022156713, INC000022156723, INC000022156847, INC000022156731, INC000022156862, INC000022156955, INC000022156877, INC000022156878, INC000022156958, INC000022156883, INC000022156889, INC000022156899, INC000022156968, INC000022156969, INC000022156912, INC000022156980, INC000022156922, INC000022156930, INC000022157012, INC000022157016, INC000022156940, INC000022157043, INC000022157048, INC000022157153, INC000022157160, INC000022157062, INC000022157068, INC000022157167, INC000022157069, INC000022157074, INC000022157076, INC000022157180, INC000022157182, INC000022157183, INC000022157089, INC000022157198, INC000022157210, INC000022157114, INC000022157221, INC000022157117, INC000022157127, INC000022157235, INC000022157240, INC000022157145, INC000022157255, INC000022157285, INC000022157399, INC000022157414, INC000022157426, INC000022157333, INC000022157557, INC000022157476, INC000022157480, INC000022157568, INC000022157590, INC000022157594, INC000022157610, INC000022157625, INC000022157629, INC000022157750, INC000022157751, INC000022157768, INC000022157853, INC000022157949, INC000022157871, INC000022157802, INC000022157819, INC000022157920, INC000022157831, INC000022157928, INC000022157834, INC000022157844, INC000022158451, INC000022158348, INC000022158459, INC000022158365, INC000022158471, INC000022158473, INC000022158477, INC000022158484, INC000022158382, INC000022158384, INC000022158504, INC000022158406, INC000022158510, INC000022155179, INC000022154987, INC000022155193, INC000022155196, INC000022154999, INC000022155277, INC000022155326, INC000022155345, INC000022155549, INC000022155559, INC000022155581, INC000022155583, INC000022155584, INC000022155791, INC000022155855, INC000022155860, INC000022155862, INC000022155869, INC000022155890, INC000022155951, INC000022155912, INC000022155992, INC000022155994, INC000022156004, INC000022155945, INC000022156393, INC000022156438, INC000022156572, INC000022156583, INC000022156584, INC000022156654, INC000022156667, INC000022156668, INC000022156669, INC000022156717, INC000022156640, INC000022156641, INC000022156850, INC000022156861, INC000022156868, INC000022156891, INC000022156898, INC000022156973, INC000022156979, INC000022156917, INC000022156996, INC000022157042, INC000022156944, INC000022157154, INC000022157155, INC000022157061, INC000022157073, INC000022157173, INC000022157081, INC000022157186, INC000022157103, INC000022157211, INC000022157118, INC000022157125, INC000022157128, INC000022157241, INC000022157243, INC000022157357, INC000022157290, INC000022157331, INC000022157551, INC000022157572, INC000022157574, INC000022157506, INC000022157510, INC000022157516, INC000022157611, INC000022157617, INC000022157627, INC000022157628, INC000022157532, INC000022157544, INC000022157545, INC000022151441, INC000022157769, INC000022157854, INC000022157791, INC000022157806, INC000022157845, INC000022158440, INC000022157361
Severity: Regional
End Date/Time: 05/06/2026 11:59 AEST
Affected State/s: WA
Geographic Area/s:
Regional Western Australia: Dunsborough, Cowaramup.
This incident may be impacting Emergency Call Services for NBN customers.

Updates

• 31/05/2026 18:45 AEST - Due to ongoing extreme weather, access issues continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will continue in areas where safe access is available. Nbn is prioritising generator deployments to parts of the nbn network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 31/05/2026 20:25 AEST - NBN reports services remain disrupted with no new information available since the last update.
• 31/05/2026 23:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 04:40 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 10:30 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 16:15 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 22:05 AEST - NBN advises that there has been no new information on the outage since the last update.
• 01/06/2026 12:40 AEST - NBN advises that weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 02/06/2026 17:35 AEST - NBN advises that weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
• 03/06/2026 10:15 AEST - NBN advises that there has been no new information on the outage since the last update.
• 03/06/2026 14:55 AEST - Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 03/06/2026 22:45 AEST - NBN advises that there has been no new information on the outage since the last update.
• 04/06/2026 22:45 AEST - NBN advises that there has been no new information on the outage since the last update.
• 05/06/2026 14:10 AEST - Following delays due to severe weather, technicians have safely completed restoration work at affected nbn® network sites, and nbn® services have been restored.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-04 00:00:00
End: 2026-06-04 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 04/06/2026 12:00 AM AEST
End Time: 04/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Coffs Harbour, NSW
• Ballarat, VIC
• Bundaberg, QLD
• Goodna, QLD

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-04 02:00:00
End: 2026-06-04 08:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 04/06/2026 02:00 AM AEST
End Time: 04/06/2026 08:00 AM AEST
Duration: 30 mins

Locations

• South Coogee, WA
• Bentley Depot, WA
• Mullaloo, WA
• Geraldton, WA
• Kelmscott, WA
• Wangara Depot, WA
• Hilton, WA
• Subiaco, WA
• Pinjarra, WA
• Bassendean, WA
• Katanning, WA
• Doubleview, WA
• Cannington, WA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-04 00:00:00
End: 2026-06-04 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 04/06/2026 12:00 AM AEST
End Time: 04/06/2026 06:00 AM AEST
Duration: Up to 2hrs

Updates

No updates found.

NBN Scheduled Maintenance Emergency – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-02 23:00:00
End: 2026-06-03 18:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Planned Maintenance.
Start Time: 02/06/2026 11:00 PM AEST
End Time: 03/06/2026 06:00 AM AEST
Duration: Up to 7hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-03 00:00:00
End: 2026-06-03 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 03/06/2026 12:00 AM AEST
End Time: 03/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Maitland, NSW
• Eastern Creek Depot, NSW
• Kallangur and Petrie, QLD
• Slacks Creek, QLD

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-03 00:00:00
End: 2026-06-03 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 03/06/2026 12:00 AM AEST
End Time: 03/06/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-06-01 00:00:00
End: 2026-06-01 17:00:00
Next Update Due:

Description

Upstream Carrier Operational Announcement - Scheduled Maintenance - Network Connect Layer 2
Upstream Carrier Operational Announcement - Scheduled Maintenance - Network Connect Layer 2 - 01/06/2026
Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 01/06/2026 12:00 AM AEST
End Time: 01/06/2026 05:00 PM AEST
Duration: Minimal

Locations

• Castle Hill, NSW
• Cranbourne, VIC
• Kings Park, VIC
• Werribee, VIC
• Hobart, TAS

Updates

No updates found.

NBN Scheduled Maintenance – Information Impact

Incident ID:
Status: Planned(AEST)
Impact: Information
Start: 2026-06-01 08:00:00
End: 2026-06-01 08:30:00
Next Update Due:

Description

Please be advised that during the advertised times, Members Portal NBN diagnostic & Service Health Summary will be impacted by planned maintenance.
TnD / SHS via API will also be not available.
Start Time: 01/06/2026 08:00 AM AEST
End Time: 01/06/2026 08:30 AM AEST
Duration: Up to 30 mins
Impact: Members Portal NBN diagnostic & Service Health Summary. TnD / SHS via API.
We apologise for any inconvenience this may cause.

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-22 02:00:00
End: 2026-05-22 08:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 22/05/2026 02:00 AM AEST
End Time: 22/05/2026 08:00 AM AEST
Duration: Up to 6hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-21 00:00:00
End: 2026-05-21 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 21/05/2026 12:00 AM AEST
End Time: 21/05/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-20 00:00:00
End: 2026-05-20 18:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 20/05/2026 12:00 AM AEST
End Time: 20/05/2026 06:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-20 00:00:00
End: 2026-05-20 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 20/05/2026 12:00 AM AEST
End Time: 20/05/2026 05:00 PM AEST
Duration: Minimal

Locations

• Wollongong, NSW
• Aspley, QLD
• Bundaberg, QLD
• Acacia Ridge Depot, QLD
• Aspley Depot, QLD
• Goodna, QLD
• Kallangur and Petrie, QLD
• Ningi, QLD
• Toowoomba, QLD
• Elizabeth, SA
• Prospect, SA

Updates

No updates found.

NBN Scheduled Maintenance Emergency – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-20 00:30:00
End: 2026-05-20 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Maintenance.
Start Time: 20/05/2026 12:30 AM AEST
End Time: 20/05/2026 06:30 AM AEST
Duration: Up to 1hr

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-19 22:00:00
End: 2026-05-20 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 19/05/2026 10:00 PM AEST
End Time: 20/05/2026 06:00 AM AEST
Duration: Up to 8hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-19 00:00:00
End: 2026-05-19 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 19/05/2026 12:00 AM AEST
End Time: 19/05/2026 05:00 PM AEST
Duration: Minimal

Locations

• Newtown, NSW
• Bayswater, VIC
• Caulfield, VIC
• Horsham, VIC
• Kew, VIC
• Lilydale, VIC
• South Morang, VIC
• Woolloongabba, QLD
• Hobart, TAS
• Launceston, TAS
• Civic, ACT

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-18 00:00:00
End: 2026-05-18 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 18/05/2026 12:00 AM AEST
End Time: 18/05/2026 05:00 PM AEST
Duration: Minimal

Locations

• Campbelltown, NSW
• Dubbo, NSW
• Hamilton, NSW
• Kensington, NSW
• Ryde, NSW
• Exhibition, VIC
• Nunawading Depot, VIC
• Thornbury, VIC

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - NSW - INC000022122703 *Resolved*

Incident ID: INC000022122703
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022122703
Severity: Regional
Affected State/s: NSW
Geographic Area/s: Bundabah, Karuah, North Arm Cove, Pindimar, Tea Gardens
This incident is now resolved.
Description: A fault with a third-party managed network infrastructure is impacting the nbn® network in the Hunter region.

Updates

• 17/05/2026 05:00 AEST - A third-party managed network infrastructure fault has been identified as the cause of the outage affecting nbn® services. The recovery efforts will be coordinated between nbn® and the third-party network provider. Assessment of the infrastructure has identified faults requiring a technician to visit the affected site and replace or repair damaged hardware.
• 17/05/2026 10:50 AEST - Technicians are now on-site and are working to restore the affected nbn® services as a priority.
• 17/05/2026 16:45 AEST - There has been no significant updates since the last update.
• 17/05/2026 22:00 AEST - A third-party managed network infrastructure fault that impacted the NBN network has been restored, and NBN services are now back online.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Unplanned System Impacting - Members Portal (Resolved)

Incident ID:
Status:
Impact:
Start:
End:
Next Update Due:

Description

Please be advised of a system disruption affecting Members Portal. Connectivity to the portal is intermittent and currently being investigated. This issue is not service impacting. The NBN and Mobile orders have been paused. For customers using B2B/API, please refrain from ordering to prevent order failures. Further updates will provided as they become available.
1:49 PM 14/05/2026: System disruption has been resolved and NBN and Mobile ordering queues have been re-enabled.
We apologise for the inconvenience caused.

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-14 00:00:00
End: 2026-05-14 02:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 14/05/2026 12:00 AM AEST
End Time: 14/05/2026 02:00 AM AEST
Duration: 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-14 01:00:00
End: 2026-05-14 02:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 14/05/2026 01:00 AM AEST
End Time: 14/05/2026 02:00 AM AEST
Duration: 60 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - QLD - CS1918166 *Resolved*

Incident ID: CS1918166
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1918166
Severity: Regional
Affected State/s: QLD
Geographic Area/s: Beaudesert
Description: Regional SLO affecting Optus Wholesale Mobile services in Beaudesert, QLD due to unplanned equipment failure.
This incident is now resolved.

Updates

• 12/05/2026 07:50 AEST - Optus is aware of an outage affecting Wholesale Mobile services due to unplanned equipment failure.
• 12/05/2026 13:30 AEST - Optus advises that there has been no new information on the outage since the last update.
• 12/05/2026 16:00 AEST - Optus is pleased to advise that the outage impacting services in Beaudesert area, Queensland has been resolved. All services should now be back to normal.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - TAS - CS1918235 *Resolved*

Incident ID: CS1918235
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1918235
Severity: Regional
Affected State/s: TAS
Geographic Area/s: Sandy Bay
Description: Regional SLO affecting Optus Wholesale Mobile services in Sandy Bay, TAS due to unplanned equipment failure.

Updates

• 12/05/2026 08:20 AEST - Optus is aware of an outage affecting Wholesale Mobile services in the Sandy Bay area due to unplanned equipment failure.
• 12/05/2026 14:00 AEST - Optus advises that there has been no new information on the outage since the last update.
• 12/05/2026 16:10 AEST - Optus is pleased to advise that the outage impacting services in Sandy Bay area, Tasmania has been resolved. All services should now be back to normal.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - VIC - INC000022109844 *Resolved*

Incident ID: INC000022109844
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022109844
Severity: Regional
Affected State/s: VIC
Geographic Area/s: Chum Creek, Healesville
Description: Regional Significant Local Outage affecting NBN Fibre to the Node and Fibre to the Basement services in Chum Creek, Healesville, VIC due to a suspected hardware fault.

Updates

• 11/05/2026 16:05 AEST - NBN reports that the issue could not be restored remotely, and technicians have been assigned to attend the site to continue troubleshooting.
• 11/05/2026 20:00 AEST - A hardware fault affecting NBN services has been resolved. Monitoring remains in place to ensure ongoing NBN network stability.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-11 00:00:00
End: 2026-05-11 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 11/05/2026 12:00 AM AEST
End Time: 11/05/2026 05:00 PM AEST
Duration: Minimal

Locations

• City South, NSW
• Dandenong, VIC
• Reservoir, VIC
• Camp Hill, QLD
• Lonsdale Depot, SA
• Stirling, SA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-07 00:00:00
End: 2026-05-07 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 07/05/2026 12:00 AM AEST
End Time: 07/05/2026 06:00 AM AEST
Duration: Up to 2hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-05 00:30:00
End: 2026-05-05 06:30:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 05/05/2026 00:30 AM AEST
End Time: 05/05/2026 06:30 AM AEST
Duration: 30 mins

Locations

• Lonsdale Depot, SA
• Greenfields Depot, SA
• St Marys, SA
• Edwardstown, SA
• Elizabeth, SA
• Stirling, SA
• Port Augusta, SA
• Prospect, SA
• Modbury, SA

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-05-01 00:00:00
End: 2026-05-01 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 01/05/2026 12:00 AM AEST
End Time: 01/05/2026 06:00 AM AEST
Duration: Up to 2hrs

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-30 00:00:00
End: 2026-04-30 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/04/2026 12:00 AM AEST
End Time: 30/04/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-30 00:00:00
End: 2026-04-30 01:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 30/04/2026 12:00 AM AEST
End Time: 30/04/2026 01:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-29 02:00:00
End: 2026-04-29 08:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 29/04/2026 02:00 AM AEST
End Time: 29/04/2026 08:00 AM AEST
Duration: 90 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-23 09:00:00
End: 2026-04-23 09:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 29/04/2026 12:00 AM AEST
End Time: 29/04/2026 05:00 PM AEST
Duration: Minimal

Locations

• Ballarat, VIC

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-23 00:00:00
End: 2026-04-23 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Maintenance.
Start Time: 23/04/2026 12:00 AM AEST
End Time: 23/04/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-21 00:00:00
End: 2026-04-21 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Maintenance.
Start Time: 21/04/2026 12:00 AM AEST
End Time: 21/04/2026 06:00 AM AEST
Duration: Up to 30 mins

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage-Regional NSW-INC000022059058- *Resolved*

Incident ID: INC000022059058
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000022059058
End Date/Time: 20/04/2026 20:30 AEST
Affected State/s: NSW
Geographic Area/s: shby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
This incident may be impacting Emergency Call Services for NBN customers.
Description: A network fault is currently affecting nbn services in the Northern Rivers District, NSW.

Updates

• 17/04/2026 21:40 AEST - The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.
• 18/04/2026 02:45 AEST - nbn is still awaiting technicians to attend the site, and there have been no new updates on the outage since our last communication.
• 18/04/2026 08:45 AEST - A replacement part is required and has been ordered. The technicians are expected to arrive by approximately 12:00 AEST on 18/04/2026.
• 18/04/2026 14:45 AEST - Technicians are now on-site and are working to restore the affected NBN services as a priority.
• 18/04/2026 19:55 AEST - A replacement part is required and has been ordered. Works have been paused overnight, and the technicians are expected back on-site by 08:00 AEST on 19/04/2026.
• 19/04/2026 01:20 AEST - There is no material change since the previous update.
• 19/04/2026 17:45 AEST - Technicians have been on-site working to restore the affected nbn services as quickly as possible. Due to fatigue management, restoration may be delayed to manage Occupational Health & Safety (OH&S) risk. Additional resources are required to support restoration and are excepted onsite by 21:00 AEST on 19/04/2026.
• 20/04/2026 17:30 AEST - Technicians are now on-site and are working to restore the affected nbn services as a priority.
• 20/04/2026 21:10 AEST - A hardware fault affecting NBN services has been resolved. Monitoring remains in place to ensure ongoing nbn® network stability.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-14 00:00:00
End: 2026-04-14 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 14/04/2026 12:00 AM AEST
End Time: 14/04/2026 05:00 PM AEST
Duration: Minimal

Locations

• Dubbo, NSW
• Lidcombe, NSW
• Bendigo, VIC
• Dandenong, VIC
• Tullamarine, VIC
• Hobart, TAS

Updates

No updates found.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Network Incident - NSW - INC32407000 - Resolved

Incident ID: INC32407000
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC32407000
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Affected State/s: NSW
Geographic Area/s: Eastern Creek
Description: Major Incident affecting Upstream Carrier Internet services in Eastern Creek, NSW due to suspected 3rd party issue.

Updates

• 11/04/2026 01:04 AEST - Please be advised of a service disruption affecting Internet services around the area of Eastern Creek, NSW. Upstream Carrier T3 teams have been engaged to investigate and identify the cause of the disruption.
• 11/04/2026 02:24 AEST - Upstream Carrier engaged a field technician to investigate the issue.
• 11/04/2026 04:45 AEST - Field technician has arrived on site and commenced investigations.
• 11/04/2026 05:07 AEST - The field technician has reported a site access issue at the third-party data centre, with access expected to be resolved in the morning.
• 11/04/2026 07:24 AEST - Upstream Carrier field technician has been provided access and is back on site. Investigation and troubleshooting in progress.
• 11/04/2026 08:18 AEST - Fault has been identified to be due to a suspected fibre issue. Fibre contractor has been engaged.
• 11/04/2026 10:38 AEST - Services has now been restored. Fibre contractor has fixed a broken fibre in the joint tray.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - Regional NSW - CS1907835 *Resolved*

Incident ID: CS1907835
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1907835
Affected State/s: NSW
Geographic Area/s: Cobbitty, Oakdale, The Oaks
Description: Regional SLO affecting Optus Wholesale Mobile services in NSW due to Power outages.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 07/04/2026 23:40 AEST - Optus is aware of an outage affecting Wholesale Mobile services in the affected area due to power outages.
• 08/04/2026 01:10 AEST - Optus is pleased to advise that the outage impacting services in Cobbitty, Oakdale, and The Oaks areas New South Wales has been resolved. All services should now be back to normal.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-01 03:00:00
End: 2026-04-01 09:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Planned Maintenance.
Start Time: 01/04/2026 03:00 AM AEDT
End Time: 01/04/2026 09:00 AM AEDT
Duration: Up to 6Hrs

Updates

No updates found.

NBN Scheduled Maintenance Emergency – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-04-01 00:00:00
End: 2026-04-01 06:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN services will be impacted by Emergency Maintenance.
Start Time: 01/04/2026 12:00 AM AEDT
End Time: 01/04/2026 06:00 AM AEDT
Duration: Up to 6hrs

Updates

No updates found.

NBN Unplanned Service Impacting – Minor Impact

Incident ID: INC000021978739, INC000021982672, INC000021982689, INC000021982804, INC000021982845, INC000021983160
Status: Current(AEST)
Impact: Minor
Start: 2026-03-21 01:48:00
End:
Next Update Due: 2026-03-21 09:30:00

Description

Incident ID: INC000021978739, INC000021982672, INC000021982689, INC000021982804, INC000021982845, INC000021983160
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 21/03/2026 09:30 AEDT
Affected State/s: QLD
Geographic Area/s: Nanum, Rocky Point, Trunding
Description: Remote SLO affecting NBN Fibre To The Node services due to Tropical Cyclone Narelle, which resulted in widespread commercial power outages.

Updates

• 21/03/2026 03:30 AEDT - NBN reports that improving weather conditions in the coming days will enable technicians to access affected sites once it is safe to do so.

NBN Significant Local Outage - Regional QLD - INC000021973774 *Resolved*

Incident ID: INC000021973774
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000021973774
Affected State/s: QLD
Geographic Area/s: Adare, Blenheim, Caffey, College View, Crowley Vale, Forest Hill, Gatton, Glen Cairn, Glenore Grove, Grandchester, Grantham, Laidley, Laidley Creek West, Laidley Heights, Laidley North, Laidley South, Lake Clarendon, Lawes, Lower Tenthill, Ma Ma Creek, Mount Berryman, Mount Sylvia, Mount Whitestone, Mulgowie, Placid Hills, Plainland, Ringwood, Rockside, Ropeley, Spring Creek, Thornton, Upper Tenthill, Veradilla, Vinegar Hill, Winwill, Woodlands
Description: Regional SLO affecting NBN Fixed Wireless services in QLD due to a potential hardware fault.
This incident may be impacting Emergency Call Services for NBN customers.

Updates

• 18/03/2026 05:45 AEDT - NBN is currently assessing the root cause of the impact to the network to develop a restoration plan.
• 18/03/2026 11:15 AEDT - NBN advises that technicians are now on-site and are working to restore the affected NBN services as a priority.
• 18/03/2026 16:40 AEDT - NBN advises that technicians remain on-site and are working to restore the affected NBN services as quickly as possible. Additional resources are required to support fibre repair. NBN is engaging the required resources and an update will be published when timelines are confirmed.
• 18/03/2026 22:15 AEDT - NBN advises that there is no new information since the last update.
• 19/03/2026 00:55 AEDT - NBN has completed all restoration tasks, and services have now been restored. We will continue to actively monitor the nbn® network stability.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - Regional VIC - CS1900008 *Resolved*

Incident ID: CS1900008
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: CS1900008
Affected State/s: VIC
Geographic Area/s: Yarragon
Description: Regional SLO affecting Optus Wholesale Mobile services in VIC due to working with third party provider to resolve.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 14/03/2026 04:30 AEDT - Optus is aware of an outage affecting services. Affected services: Wholesale Mobile. Cause: Working with third party provider to resolve. Optus has loss of coverage due to this outage. Our teams are actively working to restore services as a priority.
• 14/03/2026 09:50 AEDT - Optus is aware of an outage affecting services. Affected services: Wholesale Mobile. Cause: Working with third party provider to resolve. Optus has loss of coverage due to this outage. Our teams are actively working to restore services as a priority.
• 14/03/2026 15:30 AEDT - Optus advises there has been no new information on the outage since our last update.
• 14/03/2026 21:20 AEDT - Optus advises there has been no new information on the outage since our last update.
• 15/03/2026 03:10 AEDT - Optus advises there has been no new information on the outage since our last update.
• 16/03/2026 01:10 AEDT - Optus is pleased to advise that the outage impacting services in Yarragon (3823) area Victoria has been resolved. All services should now be back to normal.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Optus Significant Local Outage - Remote WA - CS1902192 - Resolved

Incident ID: CS1902192
Status:
Impact:
Start:
End:
Next Update Due: 2026-03-20 22:40:00

Description

Incident ID: CS1902192
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 20/03/2026 22:40 AEDT
Affected State/s: WA
Geographic Area/s: Cunderdin, Merredin, Mukinbudin
Description: Remote SLO affecting Optus Wholesale Mobile services in WA due to working with third party provider to resolve.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 20/03/2026 16:40 AEDT - Optus is aware of an outage affecting Wholesale Mobile services. Optus is working with a third party provider to resolve. Optus has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or via WiFi. Optus teams are actively working to restore services as a priority.
• 20/03/2026 20:00 AEDT - Optus is pleased to advise that the outage has been resolved. Optus has resolved this incident.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Regional QLD

Incident ID: INC000021900128, INC000021904532, INC000021968966
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC000021900128, INC000021904532, INC000021968966
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Affected State/s: QLD
Geographic Area/s: Wide Bay and Burnett region
Description: Regional Significant Local Outage affecting NBN Multiple Technologies services in QLD due to flooding which has damaged infrastructure and caused commercial power outages.
All impacted services have now been restored.

Updates

• 11/03/2026 05:15 AEDT - NBN advises that flooding has damaged infrastructure and caused commercial power outages, impacting the NBN network in the Wide Bay and Burnett region. Remote troubleshooting indicates affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to resume once commercial power is restored. NBN is prioritising generator deployments and will dispatch technicians once it is safe to proceed.
• 11/03/2026 10:45 AEDT - NBN is prioritising generator deployments to parts of the NBN network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 11/03/2026 16:00 AEDT - NBN advises that there is no update since the last update.
• 11/03/2026 18:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; NBN is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 00:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; NBN is closely monitoring power restoration and will dispatch technicians when NBN services do not self-rectify following the restoration of commercial power.
• 12/03/2026 06:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 18:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 19:20 AEDT - NBN advises that there is no new information since the last update.
• 13/03/2026 19:00 AEDT - NBN states that the assessment of infrastructure has identified faults requiring technicians to visit affected sites and replace or repair damaged hardware.
• 14/03/2026 17:55 AEDT- Technicians are now on-site and are working to restore the affected NBN services as a priority.
• 14/03/2026 21:00 AEDT - NBN advises that there is no new information since the last update.
• 15/03/2026 20:20 AEDT - NBN states that the Technicians are now on-site and are working to restore the affected services as a priority.
• 16/03/2026 20:00 AEDT - NBN advises that technicians remain on-site and are working to restore the affected nbn services as quickly as possible, a replacement part is required and has been ordered.
• 17/03/2026 21:20 AEDT - NBN advises that there is no new information since the last update.
• 18/03/2026 18:15 AEDT - NBN advises that there is no new information since the last update.
• 19/03/2026 16:50 AEDT - NBN has completed all restoration tasks and services have now been restored. NBN has resolved this incident.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - Upstream Carrier Major Incident - VIC

Incident ID: INC32390851
Status:
Impact:
Start:
End:
Next Update Due:

Description

Incident ID: INC32390851
Start Date/Time: 24/03/2025 21:04 AEDT
End Date/Time: 25/03/2026 07:04 AEDT
Affected State/s: VIC
Geographic Area/s: Traralgon
Description: Upstream Carrier SLO affecting Transmission services in Traralgon, VIC due to vandalism affecting the pit.

Updates

• 24/03/2026 21:42 AEDT - Upstream Carrier OCC has identified a fault on the network affecting regional transmission services due to a suspected fibre break. Upstream Carrier OCC has engaged the T3 fibre team for further investigation.
• 25/03/2026 00:06 AEDT - Please be advised that Upstream Carrier T3 Fibre team have confirmed a fibre cut and engaged the Upstream Carrier Field Team for attendance to site, with an ETA expected for around 00:30 AEDT.
• 25/03/2026 01:31 AEDT - Upstream Carrier Field Technicians and Fibre crews have arrived on-site and confirmed the service disruption is due to vandalism affecting the pit. Fibre teams are preparing for remediation activities, however no ETR can be provided at this stage.
• 25/03/2026 03:26 AEDT - Replacement fibre has been hauled and the attending Fibre crew is preparing to commence splicing. There is no ETR at this stage.
• 25/03/2026 05:18 AEDT - Due to the complexity of the vandalism damage to the pit, the fibre crews on-site are delayed in commencing splicing activity. No ETR is available at this stage.
• 25/03/2026 07:04 AEDT - Upstream Carrier fibre crew spliced impacted fibre cable to restore NNI connectivity.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-03-23 00:00:00
End: 2026-03-23 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 23/03/2026 12:00 AM AEDT
End Time: 23/03/2026 05:00 PM AEDT
Duration: Minimal

Locations

• Albury, NSW
• Edgecliff, NSW
• Hamilton, NSW
• Kensington, NSW
• Tamworth, NSW
• Traralgon, VIC
• Ashmore, QLD
• Acacia Ridge Depot, QLD
• Slacks Creek, QLD
• Southport, QLD
• Port Augusta, SA

Updates

No updates found.

NBN Unplanned Service Impacting – Major Impact

Incident ID: INC32385262
Status: Resolved(AEST)
Impact: Major
Start: 2026-03-19 00:23:00
End: 2026-03-19 00:27:00
Next Update Due:

Description

Incident ID: INC32385262
Affected State/s: NSW
Geographic Area/s: Maitland
Description: Major Incident affecting Upstream Carrier Internet services in NSW due to 3rd party issue.
All impacted services have now been restored.

Updates

• 19/03/2026 01:15 AEDT - Upstream Carrier has identified an issue impacting multiple NBN NNIs in Maitland, NSW and engaged their third party supply partner to investigate the root cause.
• 19/03/2026 01:28 AEDT - Upstream Carrier states the impact was caused by NBN's Planned Change activity under CRQ000009349831, and all services have been restored post the change implementation work. Upstream Carrier has resolved this incident. Please reach out to our support team if you are still experiencing any issues with your service.
• This is automatically generated email, please do not reply.

NBN Upstream Carrier Notification Update : Upstream Carrier Operational Announcement - NBN Significant Local Outage - Regional QLD

Incident ID: INC000021901197, INC000021900025, INC000021900349, INC000021900492, INC000021901047, INC000021901048
Status:
Impact:
Start:
End:
Next Update Due: 2026-03-17 20:00:00

Description

Incident ID: INC000021901197, INC000021900025, INC000021900349, INC000021900492, INC000021901047, INC000021901048
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 17/03/2026 20:00 AEDT
Affected State/s: QLD
Geographic Area/s: Wide Bay and Burnett region
Description: Regional SLO affecting NBN Fibre to the Node (FTTN), Fixed Wireless services in QLD due to flooding and commercial power outages.

Updates

• 11/03/2026 05:15 AEDT - NBN advises that flooding has damaged infrastructure and caused commercial power outages, impacting the nbn network in the Wide Bay and Burnett region. Remote troubleshooting indicates affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to resume once commercial power is restored. NBN is prioritising generator deployments and will dispatch technicians once it is safe to proceed.
• 11/03/2026 10:45 AEDT - NBN is prioritising generator deployments to parts of the nbn network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
• 11/03/2026 16:00 AEDT - nbn advises that there is no update since the last update.
• 11/03/2026 18:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 00:50 AEDT - Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
• 12/03/2026 06:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 18:00 AEDT - NBN advises that there is no new information since the last update.
• 12/03/2026 19:20 AEDT - NBN advises that there is no new information since the last update.
• 13/03/2026 19:00 AEDT - NBN states that the assessment of infrastructure has identified faults requiring technicians to visit affected sites and replace or repair damaged hardware.
• 14/03/2026 17:55 AEDT- Technicians are now on-site and are working to restore the affected nbn® services as a priority.
• 14/03/2026 21:00 AEDT - NBN advises that there is no new information since the last update.
• 15/03/2026 20:20 AEDT - NBN states that the Technicians are now on-site and are working to restore the affected services as a priority.
• 16/03/2026 20:00 AEDT - NBN advises that technicians remain on-site and are working to restore the affected nbn services as quickly as possible, a replacement part is required and has been ordered.

Optus Significant Local Outage - Remote QLD - CS1899891

Incident ID: CS1899891
Status:
Impact:
Start:
End:
Next Update Due: 2026-03-14 11:20:07

Description

Incident ID: CS1899891
Expected Resolution Date/Time: An estimated time of restoration is not yet available.
Next Update Due: 14/03/2026 11:20:07 AEDT
Affected State/s: QLD
Geographic Area/s: Charters Towers, Dalrymple areas
Description: Remote SLO affecting Optus Wholesale Mobile services in QLD due to unplanned equipment failure.
This incident may be impacting Emergency Call Services for Optus customers.

Updates

• 13/03/2026 23:30 AEDT - Optus is aware of an outage affecting services due to unplanned equipment failure. Our teams are actively working to restore services as a priority. Further updates will be provided.
• 14/03/2026 05:20 AEDT - Optus advises that there is no new information since the last update.
• 14/03/2026 10:20 AEDT - Optus advised the outage impacting services in Charters Towers and Dalrymple areas Queensland has been resolved. All services should now be back to normal. Optus has resolved this incident.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-03-09 00:00:00
End: 2026-03-09 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 09/03/2026 12:00 AM AEDT
End Time: 09/03/2026 05:00 PM AEDT
Duration: Minimal

Locations

• Campbelltown, NSW
• Grafton, NSW
• Hamilton, NSW
• Rockdale, NSW
• Caulfield, VIC
• Cranbourne, VIC
• Geelong, VIC
• Reservoir, VIC
• South Morang, VIC
• Aspley Depot, QLD
• Southport, QLD
• Elizabeth, SA
• South Coogee, WA
• Geraldton, WA
• Wangara Depot, WA
• Civic, ACT

Updates

No updates found.

NBN Scheduled Maintenance – Minor Impact

Incident ID:
Status: Planned(AEST)
Impact: Minor
Start: 2026-03-11 00:00:00
End: 2026-03-11 17:00:00
Next Update Due:

Description

Please be advised that during the advertised times, NBN will be impacted by Planned Maintenance.
As the changes will be performed in batches throughout the day, the disruption to service are expected to be minimal.
Start Time: 11/03/2026 12:00 AM AEDT
End Time: 11/03/2026 05:00 PM AEDT
Duration: Minimal

Locations

• Coffs Harbour, NSW
• Maitland, NSW
• Nowra-Bomaderry, NSW
• Eastern Creek Depot, NSW
• Wollongong, NSW
• Shepparton, VIC
• Goodna, QLD
• Rockhampton, QLD

Updates

No updates found.

We are currently investigating a server configuration issue that is impacting shared-hosting customers on our Linux-based server platform. Customer websites are being served up with an Apache Misdirected Request Error 421. 

Misdirected Request: The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection

We are aware of the impact and investigating the issue as a high priority.

⚡ Update 17/07/2025 12:30PM AEST:

We have identified the root cause of the issue impacting website performance.

A problem was found with a server component designed to enhance website speed and static content caching. We have isolated this component, which has mitigated the original issue that was preventing customer websites from loading correctly.

Investigations into the root cause and a permanent fix for the failing component are ongoing. In the meantime, some users may experience slower website loading times.

We will continue to update this post as progress is made and will mark it as resolved once a permanent fix is implemented.

✅ Update 17/07/2025 10:50PM AEST:

Final update on this issue. We have now had confirmation that a security update to Apache web server applied to our shared hosting environment overnight that included fixes for CVEs affecting Apache & NGINX functionality. This update changed the way Apache processes requests from NGINX (caching service mentioned above) causing Apache to now reject proxied web requests without the server name passed through from NGINX. Previously, NGINX did not pass the server name through SNI when establishing a connection with a proxied HTTPS server (Apache).

Our control panel vendor (PLESK) is fully aware of the issue and have provided a temporary fix to allow us to re-enable NGINX without breaking web requests to customer websites. The PLESK team is now preparing a custom fix for Plesk Obsidian 18.0.70 and 18.0.71. Once this fix is available, our systems will automatically update to the latest release.

We are currently investigating a server performance issue that is impacting shared-hosting customers on our Linux-based server platform. 

Update 07/06/2019 11:00AM AEST:

System performance has stabilised. Investigations into the cause have found that the server experienced a performance impact from the overnight backup process that didn't exit/end correctly early this morning. We will continue to monitor and update accordingly.

Planned Service Outage Summary:

Raines Internet Solutions has a planned service interruption due to software maintenance that needs to be completed on our hosted UniFi Cloud Controller platform. This update requires the system to be offline during the maintenance window. Between the planned maintenance window (08/05/2025 19:00 AEST - 09/05/2025 02:00 AEST) customers will not be able to access the UniFi web console or manage their UniFi devices via the mobile app. 

Outage Details and Service Impact:

We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the update as efficiently as we can to ensure minimal impact to client services.

Services that the outage will impact are:

• Ability to login and manage UniFi devices managed by our hosted Ubiquiti UniFi Network Controller.
• Receive Alerts & Notifications sent from the platform during the planned maintenance window.
• Ability to access reporting dashboards will be unavailable.
• Monitoring and Usage Data will be not recorded from UniFi devices while the controller is offline.
• Guest WiFi services that utilise the Hosted Captive Portal solution will be offline during the maintenance window.
• UniFi devices online during the maintenance window will not be affected. All devices are expected to remain online as they hold local cache of running configurations.

Actions Required By Customers and End-Users:

No further actions are required by customers. Please log a support request with any further questions.

Please be advised we sustained a small Denial of Service (DoS) attempt to our network in the Melbourne datacentre. The attack was targeted at our public-facing DNS infrastructure. This has caused a increased amount of traffic briefly causing some intermittent network interruption to services hosted in our Melbourne Datacentre. 

During this event, some customers may have received outage notifications about their monitored internet service. Please be advised that between the outage window these alerts were not valid and related to transit issues seen on our infrastructure.

We apologise for the inconvenience this may have caused. We will update you as information becomes available. 

Service Update 26/03/2025 02:20 PM AEST:

The service issues are now resolved and we are actively monitoring the network to ensure stability. Primary network transit paths are performing as expected. We will leave this service message in un-resolved state until monitoring activity in the proceeding 48 hrs is complete.

Planned Service Outage Summary:

Raines Internet Solutions has a planned service interruption due to software maintenance that needs to be completed on our hosted UniFi Cloud Controller platform. This update requires the system to be offline during the maintenance window. Between the planned maintenance window (17/09/2024 19:00 AEST - 17/09/2024 21:00 AEST) customers will not be able to access the UniFi web console or manage their UniFi devices via the mobile app. 

Outage Details and Service Impact:

We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the update as efficiently as we can to ensure minimal impact to client services.

Services that the outage will impact are:

• Ability to login and manage UniFi devices managed by our hosted Ubiquiti UniFi Network Controller.
• Receive Alerts & Notifications sent from the platform during the planned maintenance window.
• Ability to access reporting dashboards will be unavailable.
• Guest WiFi services that utilise the Hosted Captive Portal solution will be offline during the maintenance window.
• UniFi devices online during the maintenance window will not be affected. All devices are expected to remain online as they hold local cache of running configurations.

Actions Required By Customers and End-Users:

No further actions are required by customers. Please log a support request with any further questions.

Please be advised we are performing some backend transit path changes to improve access and capacity to our network in the Melbourne datacentre. However these works have triggered some issues with routing that has caused intermittent network interruption to services hosted in our Melbourne Datacentre.

We apologise for the inconvenience this may have caused. We will update you as information becomes available.

Service Update 05/01/2024 12:50 PM AEST:

The service issues are now resolved and we are actively monitoring the network to ensure stability. Primary network transit paths are performing as expected. 

Planned Service Outage Summary:

Raines Internet Solutions has a planned service interruption due to routine software maintenance that needs to be completed on our monitoring platform. This update requires a reboot of the platform to take effect once the update has been applied. Between the planned maintenance window (30/04/2023 22:00 AEST - 30/04/2023 23:30 AEST) customers will notice an intruption to your monitoring services as servers are updated and rebooted.

Outage Details and Service Impact:

We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the update as efficiently as we can to ensure minimal impact to client services.

Services that the outage will impact are:

• Monitoring data ingest will be paused during the planned maintenance window.
• Alerts & Notifications sent from the platform during the planned maintenance window.
• Ability to access reporting dashboards will be unavailable.

Actions Required By Customers and End-Users:

No further actions are required by customers. Please log a support request with any further questions.

Please be advised that our upstream carrier is experiencing a Major Incident, with nbn services being unable to connect in Victoria and Tasmania.

Appropriate support teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete. Further updates will be provided within the next 2 hours.

Latest Update - 12:49 PM 13/03/2023:

Mains power issue at the Melbourne data centre has caused a loss of connectivity to nbn services. Carrier Data Centre engineers alongside with Field engineers and tier 3 engineers are continuing to work through the restoration of all services at this time.

We apologise for the inconvenience this may have caused.

Latest Update - 2:45 PM 13/03/2023:

Our upstream carrier advises that all services are now restored and operational. If you are still experiencing issues with NBN services, please reboot your NTD/router and log a support ticket if problems continue.

We apologise again for the inconvenience this outage may have caused.

Please be advised that our upstream carrier is experiencing a network disruption affecting NBN services attached to states on the East Coast of Australia. We have seen a reduction in traffic attached to VIC, NSW, QLD and TAS.

At this stage we are still investigating and we will update this notice as information as it is provided by the carrier.

We apologise for the inconvenience this may have caused. We will update you as information becomes available.

User Impact:

Users may be unable to access Microsoft Teams via any method (Web/Mobile/App). Customers with Voice Services provided by Raines Internet Solutions routed into the Microsoft Teams platform are impacted with inbound calls not being answered.

More Info:

Reported impact scenarios include, but may not be limited to, access to the service, messaging, calling, and meetings.

The desktop app may sign in successfully, though all functionalities may be down and users may see a “We ran into a problem. Reconnecting…” message. Users leveraging the web client may see a message stating “Operation failed with unexpected error.”.

Current Status:

Microsoft support have received reports that users are experiencing issues with the Microsoft Teams service. Support teams are analysing service telemetry to help identify the source of the issue and determine our next steps to restoring the service.

Scope of Impact:

This issue may potentially affect any user attempting to utilise the Microsoft Teams service.

Preliminary Root Cause:

A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access Microsoft Teams or utilize any functions within the service.

See the Microsoft Service Status page for further updates: Microsoft 365 Service health status (office.com)

We wish to advise the following Planned Outage has been scheduled by our up stream carrier.

Work Start Date/Time: 16-11-2021 00:00:00 AEDT

Work End Date/Time: 16-11-2021 04:00:00 AEDT

Location: Victoria and Western Australia

Impact: Outage / Potential Loss of Network Connectivity

Expected Outage: Up to 1 Hour

User Impact:

Users may be unable to make or receive PSTN calls using Microsoft Teams.

More info:

Users may receive a connection error "Sorry we are unable to connect you." Users of Microsoft Teams call queues and auto attendants provisioned in APAC may also be experiencing issues.

Current Status:

We're reviewing service failures captured in our telemetry to identify the underlying cause of the issue.

Scope of Impact:

Based on our current telemetry, a subset of users may be impacted by this issue.

June 15, 2021 12:13 PM - Update:

We’ve completed redirecting traffic to alternate infrastructure and we’re closely monitoring the service as it return to a healthy state. Users should be seeing some recovery at this time. This quick update is designed to give the latest information on this issue.

Please check your Microsoft 365 Admin Centre for further updates on this outage.

See this link: Microsoft 365 admin center - Service health

Raines Internet Solutions is experiencing a power outage at our Melbourne data centre. Backup generators are coming online and we are working to restore services as quickly as possible.

Progress Update 03/06/2019 16:16: 

Most services have been restored and we are continuing to check and verify all customer services are back online. We are investigating the root cause of simultaneous UPS systems failure and seeking advice from DC operators as to what went wrong. Our systems have experienced an unexpected power-cycle during this event. All reports indicate everything is operational now. Please report any identified issues to support. 

Un-Scheduled Network Outage

Please be advised that due to some scheduled maintenance performed by our up-stream network carrier on a core-switch Raines Internet Solutions was impacted by an un-planned network outage causing our main IP Transit path to fail into our infrastructure hosted at the Melbourne Datacentre. This event was un-planned and not detected at the time of failure.

We apologise for any inconvenience that this may have caused.

All services were back online and running as normal by 2016-12-13 08:30:00 AEST. We will be scheduling some additional planned maintenance on this network link in the coming weeks to identify and mitigate from further issues of the same cause in the future.

Planned Service Outage Summary:

Raines Internet Solutions has a planned service interruption due to a core switch upgrade that will take place in our Melbourne data centre. Between the planned maintenance window (12/09/2015 22:00 AEST - 13/09/2015 00:00 AEST) you may notice a short 5-10min interruption to your services as uplinks are disconnected and reconnected to the new infrastructure.

Further Outage Details and Effected Services:

We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the update as efficiently as we can to ensure minimal impact to client services.

Services that the maintenance will impact are:

• Email Services
• Web Services
• DNS Services
• Database Servers
• Customer Control Panel Access
• Virtual Servers and Managed Infrastructure

Actions Required By Customers and End-Users:

This service outage is considered low risk to customer data, we are required to make mention to the following statement:

Before any outage occurs we suggest making regular backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of shared hosting systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.

No further actions are required by customers. Please Contact Us on our Support Number: +61 3 9912 6838 for further questions.

Service Outage Summary:

Due to an unexpected low disk space issue in our storage platform, connectivity to all shared hosting infrastructure was paused on Tuesday 30th December between 2:17am AEDST and 2:37pm AEDST.

Further Details:

The service interruption was caused by low disk space event that effected all virtual servers that provide our shared hosting platform. All virtual systems that use the storage platform had been automatically paused until more disk space was allocated. Systems were restored to service by the afternoon. We apologise for the impact and inconvenience that this outage might have had on clients and can assure you that the data on the storage array was unaffected.

Planned Service Outage Summary:

Raines Internet Solutions has a planned service interruption due to a firmware update that needs to be applied to all our servers in our Melbourne data centre. This update requires us to power cycle each system once the update has been applied. Between the planned maintenance window (10/07/2014 23:45 AEST - 11/07/2014 02:00 AEST) you may notice a small 5-10min intruption to your services as servers are rebooted.

Further Outage Details and Effected Services:

We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the update as efficiently as we can to ensure minimal impact to client services.

Services that the outage will impact are:

• Email Services (Inbound Mail - POP3 and IMAP4, Outbound Mail - SMTP)
• Web Services - All Websites will be un-available.
• DNS Services - DNS for locally hosted domains will be down. Domain Customers who use off-site DNS Servers would be unaffected.
• Database Servers (MySQL Services on Windows and Linux, Microsoft SQL 2005 for Windows clients)
• Customer Control Panel Access will be un-available.
• Virtual Servers and Managed Infrastructure.

Actions Required By Customers and End-Users:

This service outage is considered low risk to customer data, we are required to make mention to the following statement:

Before any outage occurs we suggest making regular backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of shared hosting systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.

No further actions are required by customers. Please Contact Us on our Support Number: +61 3 9912 6838 for further questions.

Planned Service Outage Summary:

Raines Internet Solutions will be re-locating all server equipment into new rackspace located in at the Melbourne Datacentre. During the planned outage period, connectivity to all shared hosting infrastructure will be intermittently lost while servers are being moved. The scheduled re-location procedure will start from Monday 28th January 2013 at 12:00am AEDST and complete at 2:00am AEDST. We have ensured that during the service period all down-time will be kept to a minimum and networking links are already pre-provisioned in the new rackspace before the re-location commences.

The new rackspace will introduce many improvements in service reliability to our customers including:

• State-of-the-art secured facility: Tracked with closed circuit digital cameras, biometric finger scans, key cards, coded badges, controlled access after-hours, security system monitoring, restricted access beyond the lobby, and security guards 24×7.
• Datacentre Total Density: 320 APC Racks
• Total Power Capacity: 3200 Amps 3 Phase Mains Supply
• Internet Backbone Network: 500 Mbps (2x Transit / 2x Peering)
• Cabinets: 42 RU Netshelter SX (600W x 1200D)
• Power Design: 5kw Per Rack
• Structured Cabling: 10 Gbps Certified Copper + SM & MM Fibre
• Generators: 3 x Caterpillar 3412 SR4 Generators
• Diesel Capacity: 3 x Day Tanks + 28,000 Litre Bulk Tank
• Maintenance Schedule: Tested 3-Monthly (4 Hour Runs)

Further Outage Details and Effected Services:

We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the relocation project as efficiently as we can to ensure it happens without any problems.

Services that the outage will impact are:

• Email Services (Inbound Mail - POP3 and IMAP4, Outbound Mail - SMTP)
• Web Services - All Websites will be un-available.
• DNS Services - DNS for locally hosted domains will be down. Domain Customers who use off-site DNS Servers would be unaffected.
• Database Servers (MySQL Services on Windows and Linux, Microsoft SQL 2005 for Windows clients)
• Customer Control Panel Access will be un-available.

Actions Required By Customers and End-Users:

This service outage is considered low risk to customer data, we are required to make mention to the following statement:

Before any outage occurs we suggest making regular backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of shared hosting systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.

No further actions are required by customers. Please Contact Us on our Support Number: +61 3 9912 6838 for further questions.

Service Outage Summary:

Due to an unexpected hardware failure connectivity to all shared hosting infrastructure was lost on Tuesday 18th December between 7:00am AEDST and 3:20pm AEDST.

Further Outage Details and Effected Services:

The outage was caused by a storage enclosure failure that effected all virtual servers that provide our shared hosting platform. A replacement storage enclosure was installed and systems�were restored to service by the afternoon. We apologise for the impact and�inconvenience that this outage might have had on clients and can assure you that�the data on the storage array was unaffected.

Services that the outage impacted were:

• Email Services (Inbound Mail - POP3 and IMAP4, Outbound Mail - SMTP)
• Web Services - All Websites were un-available.
• DNS Services - DNS for locally hosted domains�was down. Domain Customers who use off-site DNS Servers would have been unaffected.
• Database Servers (MySQL Services on Windows and Linux, Microsoft SQL 2005 for Windows clients)
• Customer Control Panel Access was un-available.

Actions Required By Customers and End-Users:

This service outage�was considered�high risk to customer data and although data corruption did not occur we are required to make mention to the following statement:

Before any outage occurs we suggest making regular�backup of your web site and email setup. You can do this by selecting the Backup option in your Web Hosting Control panel. Raines Internet Solutions performs a daily; 7-day cycled off-site backup of�shared hosting�systems but will always recommend for customers to perform backup's of their own data as a precautionary measure.

No�further actions are required by customers. Please Contact Us on our Support Number: +61 3 9912 6838 for further questions.

This service notification is to inform customers hosted on linux01.vlan.raineshosting.com that for a short period this afternoon the webserver component crashed due to a configuration error and web page access for all sites hosted on this system experienced a small outage which would have affected users browsing sites on this system.

The problem has now been resolved and all sites are reported to be back online and we apologise for any in convenience caused.

Due to significant damage sustained during the flooding of the Melbourne CBD last weekend, there will be an Emergency outage at our Melbourne CBD data centre this Saturday 13th March between 2:00am AEDST and 10:00am AEDST.

Please read the full notification for complete details.

This service notification is to inform customers hosted on rainesext-01.raineshosting.com that for a short period this morning outbound email experienced a small outage which would have affected customers sending emails from this system.

The problem has now been resolved and we apologise for any in convenience caused.