- Priority - Medium
- Affecting System - Raines Internet Solutions UniFi Cloud Controller
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Planned Service Outage Summary:
Raines Internet Solutions has a planned service interruption due to software maintenance that needs to be completed on our hosted UniFi Cloud Controller platform. This update requires the system to be offline during the maintenance window. Between the planned maintenance window (17/09/2024 19:00 AEST - 17/09/2024 21:00 AEST) customers will not be able to access the UniFi web console or manage their UniFi devices via the mobile app.
Outage Details and Service Impact:
We apologise in advance for the impact and inconvenience that this outage might have on clients and can assure you that we have planned the update as efficiently as we can to ensure minimal impact to client services.
Services that the outage will impact are:
- Ability to login and manage UniFi devices managed by our hosted Ubiquiti UniFi Network Controller.
- Receive Alerts & Notifications sent from the platform during the planned maintenance window.
- Ability to access reporting dashboards will be unavailable.
- Guest WiFi services that utilise the Hosted Captive Portal solution will be offline during the maintenance window.
- UniFi devices online during the maintenance window will not be affected. All devices are expected to remain online as they hold local cache of running configurations.
Actions Required By Customers and End-Users:
No further actions are required by customers. Please log a support request with any further questions.
- Date - 17/09/2024 19:00 - 17/09/2024 21:00
- Last Updated - 17/09/2024 18:53
